Acquire Bright Minds
Website:
acquirebrightminds.com
Job details:
Role Overview
We are seeking a highly skilled Senior Engineer with deep expertise in Microsoft Dynamics 365 Field Service and Contact Center/Telephony integrations.
The ideal candidate will play a key role in designing, developing, and delivering enterprise-grade solutions leveraging D365 CE, Field Service, Power Platform, Azure, and Omnichannel/CTI platforms.
This role requires a strong developer mindset combined with solution architecture experience to handle complex integrations and scalable implementations.
Key Responsibilities
- Solution Design & Architecture :
- Lead end-to-end solution design and implementation for D365 Field Service modules including :
- Work Orders
- Bookable Resources
- Resource Scheduling Optimization (RSO)
- Inspections
- Customer Assets & Inventory
- Translate business requirements into technical design documents (HLD/LLD)
- Define scalable architecture integrating Field Service with Contact Center/Telephony systems
- Development & Customization :
- Customize D365 CE/Field Service using :
- C# Plugins & Custom Workflow Activities
- JavaScript / TypeScript
- PCF (PowerApps Component Framework) Controls
- Business Rules & Form Customizations
- Develop reusable and scalable components using Power Platform
- Implement complex business logic and automation
- Contact Center / Telephony Integration :
- Configure and extend Omnichannel for Customer Service
- Implement :
- Voice, Chat, Messaging channels
- Unified Routing
- Workstreams & Queues
- Agent experience optimization
- Integrate D365 with CTI / Telephony platforms (e.g., Microsoft Digital Contact Center Platform)
- Power Platform Development :
- Design and develop :
- Model-driven apps
- Canvas apps
- Power Automate workflows
- Dataverse schema and tables
- Build custom connectors and extend platform capabilities
- Azure Integration & Connected Solutions :
- Design and implement integrations using :
- Azure Functions
- Azure Service Bus
- Event Hub
- API Management (APIM)
- Azure Key Vault
- Azure Communication Services
- Implement Connected Field Service (IoT) use cases :
- Device-to-cloud integration
- Predictive maintenance
- Automated work order creation
- Field Service Mobile & Operations :
- Configure Field Service Mobile (Power Apps)
- Implement :
- Offline profiles
- Inspection templates
- Incident types
- Resource characteristics
- Inventory & warehousing
- Optimize scheduling and dispatching processes
- DevOps, Quality & Governance :
- Implement CI/CD pipelines using Azure DevOps
- Define and enforce :
- Coding standards
- Branching strategies
- ALM best practices
- Ensure :
- Performance optimization
- Data integrity
- Security & compliance (PII, audit, retention)
- Support & Troubleshooting :
- Lead production support and issue resolution
- Perform root cause analysis and performance tuning
- Ensure high availability and system reliability
- Stakeholder & Team Management :
- Collaborate with :
- Architects
- Product Owners
- Contact Center SMEs
- Field Operations teams
- Mentor junior developers and guide technical teams
- Participate in sprint planning, estimations, and reviews
Required Skills & Qualifications
Must-Have Skills :
- 10 to 14 years of total IT experience
- 5+ years in Microsoft Dynamics 365 (CE)
- 3+ years in D365 Field Service implementation
Strong Hands-on Experience In
- C# Plugins & Custom Workflows
- JavaScript / TypeScript
- Experience with Omnichannel / CTI / Telephony integration
- Expertise in Power Platform (Power Apps, Power Automate, Dataverse)
- Experience with Azure Integration services
- Knowledge of Field Service Mobile & RSO
- Experience in CI/CD using Azure DevOps
Good To Have
- Experience with IoT / Connected Field Service
- Azure Communication Services
- PCF Controls development
- Microsoft Certifications (D365 / Power Platform / Azure)
Soft Skills
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management
- Ability to work in fast-paced Agile environments
- Leadership and mentoring capabilities
(ref:hirist.tech)
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