Presidio
Website:
presidio.com
Job details:
Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.
The Role
The Mobile Device Management (MDM) Engineer is responsible for monitoring, managing and supporting customer mobile device environments using the NinjaOne platform under the guidance of the MDM Team Lead. This role serves as the primary point of contact for assigned incidents and service requests, maintaining ownership through resolution while ensuring compliance with contracted SLAs.
The ideal candidate is customer focused, technically skilled and thrives in a fast paced operations environment. This position requires shift flexibility, including participation in rotating on call schedules and the ability to work varying shifts as business needs evolve.
The MDM Engineer will regularly collaborate with customers, peers, vendors and leadership through phone, email, chat, video conferencing and ticketing systems such as ServiceNow to ensure timely and effective issue resolution.
Key Responsibilities
- Monitor and manage enrolled mobile devices across iOS, Android and Windows platforms using the NinjaOne MDM platform.
- Troubleshoot mobile device enrollment, connectivity, policy compliance and application delivery issues using NinjaOne and remote support tools.
- Manage incidents, requests and changes through ServiceNow while documenting troubleshooting activities and customer communications.
- Take ownership of assigned tickets and drive issues through to resolution or appropriate escalation.
- Administer device configuration profiles, security policies and compliance baselines within NinjaOne to enforce organizational standards across managed endpoints.
- Manage application deployment, updates and removal across mobile device fleets using NinjaOne software management capabilities.
- Support device lifecycle activities including enrollment, onboarding, offboarding and remote wipe for lost or decommissioned devices.
- Communicate effectively with customers, peers, management and cross functional engineering teams regarding incidents, outages and change activities.
- Participate in an on call rotation to provide emergency support coverage when required.
- Troubleshoot production issues and coordinate with NinjaOne support or third party vendors as necessary.
- Contribute to the creation and maintenance of technical documentation, operational procedures and knowledge base articles.
- Recommend process improvements and identify operational risks or areas of concern to management.
- Continue developing technical expertise across additional MDM and endpoint management technologies as business needs evolve.
- Perform other duties and responsibilities as assigned.
Required Qualifications
- Bachelor’s degree or equivalent work and/or military experience.
- 2+ years of experience working in a Network Operations Center (NOC), Managed Services or IT Operations environment.
- 2+ years of hands on experience administering or supporting a Mobile Device Management platform in a production environment.
- Hands on experience with NinjaOne MDM including device enrollment, policy configuration, software deployment and compliance monitoring.
- Experience managing iOS, Android and Windows mobile devices including enrollment via Apple Business Manager, Android Enterprise or Windows Autopilot.
- Knowledge of MDM concepts including device configuration profiles, compliance policies, conditional access and remote device actions such as lock, wipe and retire.
- Understanding of mobile security concepts including device encryption, certificate based authentication, passcode enforcement and data loss prevention policies.
- Familiarity with identity and access management concepts as they relate to MDM including Azure Active Directory or Entra ID integration and single sign on.
- Strong troubleshooting and analytical skills with the ability to diagnose device enrollment, policy and connectivity issues across multiple platforms.
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non technical audiences.
- Strong customer service and relationship management skills.
- Ability to manage multiple priorities and work effectively in a fast paced operations environment.
- Ability to work independently and collaboratively within a team environment.
Preferred Qualifications
- Experience working in SLA driven support environments.
- Familiarity with ITIL based incident, problem and change management processes.
- Experience using ServiceNow or similar ticketing platforms.
- Experience with additional MDM platforms such as Microsoft Intune, Jamf or VMware Workspace ONE.
- Familiarity with NinjaOne RMM capabilities including scripting, automation and alerting as they complement MDM operations.
- Experience with PowerShell or scripting tools for automating device management tasks and reporting.
- Relevant certifications such as NinjaOne certifications, CompTIA Mobile App Security or equivalent vendor credentials.
Core Competencies
- Accountability and ownership
- Adaptability and flexibility
- Analytical thinking and problem solving
- Attention to detail
- Customer focus
- Dependability and integrity
- Initiative and self direction
- Team collaboration
- Stress tolerance and professionalism under pressure
- Continuous improvement mindset
Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com
Applications will be accepted on a rolling basis.
Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.
Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.
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