Website:
ltm.com
Job details:
Role description
Job Roles and Responsibilities:
· Should be good with advanced to expert level knowledge and skills on Enterprise Networking (Routing & Switching).
· Collaborate and work closely with Incident management teams & prioritize the incidents shared by them.
· Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders.
· Collaborate and work closely with the Project teams for Configuration details (Hardware and software)
· Any new process update or technical update to be cascaded to the whole team.
· Is responsible for incidents escalated from Tier 1 or by a customer.
· Should correctly assess the priority and business impacts of incidents and accordingly involve Tier 3 engineers and incident management team for all priority P1 and P2 (high priority) tickets
· Is responsible for reviewing the results of any previous actions taken prior to assuming ownership of an incident to ensure proper incident analysis and diagnosis can be done.
· Should collaborate with Tier 3 engineers over more complex issues.
· Change Management Responsibilities:
o Tier2 is also responsible for the verifying the change request documents & make sure all the Pre/Post checks have been completed for all changes by the Project team.
o Work on Alarm suppression activities during the Change window and collaborate with Tier 3 engineers wherever needed.
· Tier 2 Engineers are encouraged to coordinate with TAC and BU for all escalated issues till the closure of the issue.
· This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP R&S, which is more traditional knowledge, Datacenter (20%) and Wireless (10%)
· Should take initiative to improve and make business operations more efficient
· Should think analytically and assertively in pressure situations
Click on Apply to know more.