zemoso technologies
Website:
zemosolabs.com
Job details:
Role Overview
We are looking for a highly organized and client-focused Account Engagement Manager responsible for strengthening client relationships, driving engagement effectiveness, and ensuring exceptional customer experience across accounts.
This role focuses on communication excellence, stakeholder coordination, and engagement continuity, acting as the connective layer between clients, delivery teams, and internal stakeholders.
The ideal candidate holds an MBA qualification and demonstrates strong comprehension, articulation, and follow-through capabilities along with solid technical understanding.
Key Responsibilities
Client Engagement & Relationship Management
● Serve as a key engagement partner for client stakeholders.
● Maintain consistent communication cadence with clients.
● Understand client expectations, priorities, and satisfaction drivers.
● Ensure proactive follow-ups and closure of action items.
Engagement Governance
● Track commitments, action items, and engagement outcomes.
● Drive structured follow-through across internal and external stakeholders.
● Prepare engagement summaries, reports, and communication updates.
● Support governance meetings and executive reviews.
Stakeholder Coordination
● Act as a bridge between delivery teams and client stakeholders.
● Ensure alignment on expectations, timelines, and communications.
● Facilitate collaboration and remove communication gaps.
Client Satisfaction & Experience
● Monitor engagement health and satisfaction indicators.
● Identify early signals of risks or dissatisfaction.
● Support initiatives to enhance client experience and retention.
Required Qualifications & Experience
● MBA or equivalent postgraduate management qualification (mandatory).
● 10+ years of professional experience in client-facing or engagement roles.
● Strong stakeholder communication and relationship management skills.
● Excellent comprehension and articulation abilities.
● Demonstrated capability in follow-up, follow-through, and execution tracking.
● Good technical understanding of IT delivery environments.
Preferred Skills
● Experience working in IT services or technology consulting organizations.
● Exposure to delivery lifecycle concepts (Agile/SDLC).
● Experience supporting account governance or customer success initiatives.
Core Competencies
● Communication & articulation excellence
● Stakeholder empathy
● Structured thinking & comprehension
● Accountability and ownership
● Coordination & collaboration
● Client-first mindset
Success Indicators
● Improved client satisfaction scores
● Strong communication clarity across stakeholders
● Timely closure of actions and commitments
● Smooth engagement governance execution
Click on Apply to know more.