Website:
gstarelevators.com
Job details:
Key Responsibilities
- Lead and coordinate the service/support team.
- Handle installation, configuration, and maintenance of products and systems.
- Troubleshoot and resolve technical issues reported by clients.
- Provide technical support remotely and on-site when required.
- Monitor service requests and ensure timely resolution.
- Train and guide junior engineers and support staff.
- Maintain service reports, documentation, and customer records.
- Coordinate with development, operations, and management teams.
- Ensure customer satisfaction and adherence to service-level commitments.
- Identify recurring issues and recommend improvements.
- Assist in testing and validating new software, hardware, or system updates.
Team Handling Responsibilities
- Assign tasks and monitor team performance.
- Conduct team meetings and provide technical guidance.
- Support skill development and training of team members.
- Ensure effective communication between customers and the service team.
- Manage escalations and critical customer issues.
- Track service KPIs and prepare performance reports.
Qualifications
Educational Qualification
- Diploma / B.Tech / B.E. in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related field.
Experience
- Typically 2–3 years of experience in technical support, field service, elevator Installation, repairs, break downs, or customer service engineering.
Skills Required
- Strong troubleshooting and problem-solving skills.
- Team leadership and coordination abilities.
- Customer communication and relationship management.
- Knowledge of software applications, networking, hardware, or relevant products.
- Documentation and reporting skills.
- Ability to manage multiple tasks and priorities.
Languages
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