Terralogic
Website:
terralogic.com
Job details:
Job Role: Senior Development Support Engineer Job Type: Full-time
Location : Bangalore
Department : Technical support
Key Responsibilities
Technical Support
Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes,
Docker, and CI/CD pipelines
- Provide recommendations for best practices in DevOps workflows
- Assist with complex setup, configuration, and troubleshooting of tools and environments
- Customer Engagement:
- Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues
- Actively engage with customers to understand their challenges and provide tailored solutions.
- Contribute to documentation and knowledge bases to ensure customers can self-serve when possible
- Collaboration & Tools Development:
- Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively
- Develop and enhance internal tools for automating diagnostics and improving team efficiency
- Continuous Learning:
- Stay updated on evolving DevOps tools, cloud platforms, and software development trends
- Participate in team scrums and collaborative problem-solving sessions
Qualifications
Must-Have:
- 7+ years experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap
dumps, and garbage collector logs
- 4+ years experience working with Jenkins as an admin/developing jobs/troubleshooting builds
- 5+ years experience in Linux system administration and troubleshooting
- Hands-on experience with DevOps tools like Kubernetes, Docker, and Git
- Familiarity with CI/CD pipelines and related concepts
- Excellent problem-solving skills and the ability to work independently
- Strong communication skills, with fluency in English (written and verbal
Nice-to-Have:
- Proficiency in Java development
- Experience with enterprise technologies like LDAP, databases, and REST APIs.
- Cloud platform expertise (AWS, GCP, Azure)
- Certifications in Kubernetes, cloud platforms, or DevOps-related tools
- Open source contributions or Jenkins community involvement
- Previous experience in a customer-facing technical support role
Click on Apply to know more.