TTEC Digital
Website:
ttecdigital.com
Job details:
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Overview
Job Description Microsoft App and AI Solutions Developer
TTEC Digital is seeking a Microsoft App and AI Solutions Developer to build and support business applications, workflow automation, integrations, and AI-enabled experiences across Azure, Power Platform, Microsoft 365, and Copilot technologies. This role requires hands-on experience with Azure, Power Apps, Power Automate, Dataverse, and Copilot Studio, along with the discipline to deliver secure, maintainable, production-ready solutions. Working within an Agile delivery team, the developer will partner with business stakeholders, analysts, architects, administrators, and product owners to turn business needs into solutions that improve efficiency, user experience, and enterprise adoption.
Responsibilities
- App Development and Solution Design
- Design, develop, test, and support Microsoft-based applications using Azure and Power Platform.
- Translate business requirements, user stories, and process flows into practical, scalable application designs that favor configuration and low-code patterns where appropriate.
- Create responsive, user-friendly interfaces, reusable components, consistent design patterns, and accessibility-aware layouts.
- Connect applications to Microsoft Dataverse, SharePoint Online, SQL, Teams, or other approved enterprise data sources.
- Independently analyze business needs, identify technical options, and recommend sustainable solutions that balance user experience, maintainability, security, and delivery speed.
- AI Agents and AI-Enabled Solutions
- Design, build, test, and maintain custom agents using Microsoft Copilot Studio or Azure AI Foundry, including topics, actions, orchestration, fallback logic, escalation paths, and generative AI capabilities.
- Extend agents with enterprise data sources, Azure Logic Apps or Power Automate flows, custom connectors, and approved APIs.
- Develop agent experiences that can be deployed through Microsoft Teams and other approved Microsoft 365 channels.
- Use analytics, telemetry, conversation outcomes, and user feedback to monitor agent performance and continuously improve answer quality, containment, escalation, and business impact.
- Apply responsible AI, security, privacy, and compliance considerations when designing AI-assisted applications and conversational experiences.
- Power Automate, Integrations, and Data
- Build and optimize Power Automate cloud flows or Logic Apps to streamline approvals, notifications, data movement, and business process automation.
- Design and maintain data tables, relationships, business rules, security roles, and data models that support apps and AI solutions.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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