Website:
metantz.com
Job details:
Company Description
MetAntz is dedicated to connecting talented individuals with global career opportunities, empowering them to accelerate their professional growth.
About the Engagement
We are recruiting on behalf of a global e-commerce giant(for full time role on their payroll) - a category creator that has pioneered online marketplaces for over two decades, connecting hundreds of millions of buyers and sellers across 190+ markets worldwide. This is an exciting opportunity to be embedded within their Customer Experience Analytics team and drive data-led decisions at a truly global scale.
What You will Do
- Build and maintain dashboards and reports using SQL, Tableau, and Looker
- Design future-state reporting infrastructure for customer service operations
- Use AI tools and LLMs to enhance analysis and insight generation
- Analyze CX data to uncover trends, root causes, and opportunities
- Tackle ambiguous business problems by breaking them down into structured analytical approaches
- Present findings and recommendations clearly to both technical and non-technical audiences
What We are Looking For
- 4+ years in analytics, data science, or a related field
- Bachelor's degree required; Master's, MBA preferred
- Strong SQL skills; expert with Tableau or Looker or PowerBI or other dashboarding tools creating complex dashboards
- Excellent problem solving skills
- Basic to intermediate Python for automation and data work
- Exposure to AI, LLM tools and eagerness to apply them practically
- Strong problem-solving ability - you can diagnose issues, connect the dots across datasets, and drive to actionable conclusions independently
- Excellent communication - you tell stories, not just present data
- Experience with customer service or contact centre data is a plus
Why Join
- Attractive compensation and opportunity to work with top notch team
- Work on analytics that shapes the experience of hundreds of millions of customers globally
- Be embedded with a globally iconic brand that created and defined an entire e-commerce category
- Collaborate with cross-functional teams across the US and India
- Grow in a fast-paced environment that actively embraces AI and emerging technologies
*This is an urgent role, early joiners will be preferred*
Click on Apply to know more.