Website:
tp.com
Job details:
Company Description
TP Group, formerly known as Teleperformance, has been a global leader in digital business services for nearly 47 years. Embracing the AI era, we have evolved into a sharper, more modern, and empathetic organization. Focused on innovation and adaptability, TP continues to deliver intelligent and future-proof solutions to meet the needs of businesses worldwide. At TP, we are committed to creating meaningful connections and exceptional experiences.
Role Description
We are seeking a Senior Customer Support Representative for a full-time, on-site role based in Gurugram. The responsibilities will include providing high-quality customer service, ensuring customer satisfaction, addressing inquiries, and resolving issues through effective troubleshooting. The role involves proactive communication with clients and working collaboratively with internal teams to meet service goals and maintain customer loyalty.
Qualifications
- Proficiency in Customer Support and a strong focus on Customer Satisfaction
- Exceptional Communication skills for engaging with customers and team members effectively
- Expertise in Customer Service and Troubleshooting to address and resolve diverse customer issues efficiently
- Ability to handle complex support requests while maintaining professionalism and empathy
- Working knowledge of CRM tools and customer support platforms is a plus
- Strong problem-solving skills and a results-driven approach
- Prior experience in a customer support or related role is highly desirable
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