TargetBay
Website:
targetbay.com
Job details:
About TargetBay:
TargetBay is a fast-growing eCommerce marketing automation SaaS company based out of Chennai and Atlanta. Clients use our products to increase their online sales through our personalized email marketing and reviews technologies. We have over 4,000+ eCommerce companies using our product
Experience: 5+ years
Location: Perungudi, Chennai
Shift: US Shift(EST)
About the Role:
We are looking for a Customer Success Specialist who can own customer relationships end-to-end, drive product adoption, and ensure long-term retention for our growing SaaS product. You will act as a strategic advisor, helping customers achieve measurable business outcomes while representing their voice internally across product, engineering, and leadership teams.
Key Responsibilities
Customer Relationship & Account Ownership
- Serve as the primary point of contact for mid-market and enterprise customers.
- Build deep, trusted relationships with key decision-makers, influencers, and users.
- Understand customer goals, workflows, and challenges to drive long-term value.
Product Adoption & Value Realisation
- Lead onboarding, training, and implementation for new customers.
- Create custom success plans and drive adoption through recurring business reviews.
- Identify expansion opportunities (upsell/cross-sell) based on usage and need.
Retention & Growth
- Monitor product usage, engagement trends, and health scores to prevent churn.
- Own renewals, negotiate terms, and ensure timely contract closure.
- Collaborate with sales to identify whitespace and expansion potential.
Customer Advocacy
- Represent customer voice to product, engineering, and marketing teams.
- Partner with product managers to influence roadmap based on customer insights.
- Drive case studies, testimonials, and references from successful accounts.
Customer Outcomes & Revenue Ownership
- Own Net Revenue Retention (NRR), Gross Retention (GRR), renewal performance, adoption and churn reduction.
- Lead forecasting, health score modelling, and account risk management.
- Build data-led processes to ensure product adoption, value realisation, and expansion opportunities.
Cross-Functional Collaboration
- Represent the “Voice of Customer” across product, engineering, and marketing to influence roadmap and experience.
Click on Apply to know more.