Senior Customer Success Manager (International)IDfyfull-timeRequired skillsaccount managementB2B technologybusiness reviewsfintechSaaSAbout the role IDfy Website: idfy.com Job details: We are the perfect match if...You have 5- 8 years of experience in Customer Success/Account Management rolesHave clear, confident, and polished communication—written and verbalHave a strong analytical mindset with comfort in data-driven conversationsHave ability to structure and drive projects by setting milestones, tracking progress, coordinating stakeholders, and ensuring clients achieve their defined goals.Are experienced running executive-level business reviews and outcome discussionsHave a commercial acumen with proven upsell/cross-sell exposureHave experience in SaaS, fintech, or B2B technology platformsAre able to manage multiple accounts, priorities, and stakeholders simultaneouslyAre calm, composed, and solution-oriented in complex stakeholder environmentsAre able to move things forward through credibility, clarity, and collaborationIn This Role, You’ll GetGlobal exposure: Work with customers across international markets, industries, and regulatory environmentsOutcome ownership: Real responsibility for renewals, expansion, and customer growth—not just satisfaction scoresHigh-impact conversations: Engage with senior stakeholders through data-backed QBRs and strategic reviewsStrong product depth: Solutions that enable consultative, value-led selling—not ticket-based supportA culture of trust: High autonomy, minimal bureaucracy, and expectations of maturity and ownershipRoom to grow: Learn fast, lead early, and build a meaningful career in a category-defining companyIf you thrive in ambiguity, enjoy influencing without authority, and want your work to directly impact customer success and business growth—IDfy gives you the platform to do exactly that.Here’s What Your Day Will Look Like...Own a portfolio of international customers across multiple geographiesDeeply understand client businesses, success metrics, and evolving prioritiesLead QBRs with data-backed insights, performance trends, and growth recommendationsIdentify and execute upsell and cross-sell opportunities through consultative value positioningInfluence outcomes by collaborating effectively with Product, Tech, Sales, and Operations—without formal authorityProactively anticipate risks and resolve issues before they become escalationsRepresent the customer’s perspective internally while balancing business priorities Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.