Blue Dart
Website:
bluedart.com
Job details:
Company Description Blue Dart Express Ltd. is South Asia's premier express air, integrated transportation, and distribution company, providing secure and reliable delivery to over 56,000 locations across India. As part of DHL Group’s DHL eCommerce division, the company leverages a global network covering more than 220 countries and territories, offering services such as air express, freight forwarding, supply chain solutions, and customs clearance. Blue Dart’s market leadership is driven by motivated teams, dedicated air and ground capacity, and advanced technology that support a wide range of innovative, industry-specific logistics solutions. The organization is consistently recognized for service quality, workplace culture, and diversity and inclusion, including rankings among India’s Best Companies to Work For and Best Workplaces for Women. Blue Dart also pursues social responsibility through its GoGreen, GoHelp, and GoTeach initiatives focused on climate protection, disaster management, and education.
Role Description This is a full-time, on-site Senior Customer Service Associate role based in the Pune Division. The Senior Customer Service Associate will handle customer inquiries and service requests across phone, email, and other channels, ensuring timely and accurate resolution. Responsibilities include tracking and updating shipment status, coordinating with operations and sales teams, and proactively communicating with customers on delays, exceptions, and special handling requirements. The role will involve managing escalations, monitoring service quality metrics, and recommending process improvements to enhance customer experience and satisfaction. The Senior Customer Service Associate will also document interactions in relevant systems, support training of new team members, and uphold Blue Dart’s service standards and compliance requirements.
Qualifications
- Strong customer-facing skills in Customer Service, Customer Support, and Customer Experience.
- Excellent communication capabilities, including professional Phone Etiquette and active listening.
- Demonstrated ability to drive Customer Satisfaction through problem-solving and ownership of issues.
- Experience in logistics, transportation, or related service industries is an advantage.
- Proficiency with customer service tools, CRMs, and basic office software (email, spreadsheets, and reporting tools).
- Ability to work on-site in Pune Division, manage shifting priorities, and handle high-volume inquiries calmly and efficiently.
- Minimum of a bachelor’s degree or equivalent experience in business, communications, or a related field.
- Strong teamwork skills, reliability, and a commitment to continuous improvement and learning.
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