[24]7.ai
Website:
247.ai
Job details:
We’re hiring for multiple processes and looking for enthusiastic people who love interacting with others and are genuinely customer-centric.
If you enjoy helping people, solving problems, and creating a great customer experience, this opportunity is for you!
Salary upto : 5.6 LPA (42k Take Home)
Transport: 2 Way Cab / US Rotational Shift
Roles & Responsibilities:
- Handle customer interactions and provide professional, friendly and efficient support.
- Assist customers with queries related to products, orders, deliveries, returns, exchanges and services.
- Understand customer concerns and provide accurate solutions based on process guidelines.
- Troubleshoot basic product or service-related issues and guide customers appropriately.
- Resolve customer complaints while maintaining a positive customer experience.
- Process and update customer information accurately in the system.
- Coordinate with relevant internal teams to resolve customer issues when required.
- Maintain required quality, productivity and customer satisfaction standards.
- Follow company policies, process guidelines and data-security requirements.
- Deliver a consistently customer-centric experience on every interaction.
Minimum Requirement:
- Freshers & Experienced candidates can apply
- Excellent verbal and written communication skills
- Strong customer-service orientation
- Good listening and problem-solving abilities
- Basic computer knowledge
- Ability to navigate multiple systems while interacting with customers
- Comfortable working in rotational shifts
- Willingness to work from the office
Click on Apply to know more.
