Imperia Structures Ltd
Website:
imperiastructures.com
Job details:
Company Description Imperia Structures Ltd is a long-established real estate developer with over 40 years of experience delivering industrial, IT, residential, and commercial projects across India.
The organization has developed and leased more than 2 million sq. ft. of commercial space to leading Fortune 500 and multinational companies such as Tata, Samsung, GE Money, Citibank, and more. With a land bank of over 100 acres and steady year-on-year growth, Imperia Structures is positioned as a key player in India’s evolving real estate sector. Current projects are primarily in the Delhi NCR region, with plans to expand both geographically and within the communities it serves.
The company operates from its office in Mohan Cooperative Industrial Estate, New Delhi, and engages customers through multiple digital platforms and dedicated sales support.
Role Description The Senior CRM Professional is a full-time, on-site role based in New Delhi, responsible for leading customer relationship management initiatives for Imperia Structures Ltd.
This role involves overseeing the entire customer lifecycle from lead generation to post-sales engagement, ensuring a high level of client satisfaction and retention.
Daily responsibilities include managing and optimizing CRM systems, tracking and analyzing customer data, coordinating with sales and project teams, and designing customer communication plans.
The Senior CRM Professional will handle escalations, maintain regular contact with key clients, and support sales efforts by identifying cross-selling and up-selling opportunities.
The role also involves preparing customer reports, monitoring service quality, and contributing to process improvements that enhance the overall customer experience.
Qualifications
- Strong Customer Relationship Management (CRM) skills, including CRM system usage, customer lifecycle management, and client retention strategies.
- Excellent Communication skills, both written and verbal, with the ability to interact confidently with clients and internal stakeholders.
- Solid Analytical Skills to interpret customer data, identify trends, and provide insights that support decision-making and process improvement.
- Proficiency in Project Management for coordinating cross-functional activities, meeting deadlines, and ensuring smooth delivery of customer commitments.
- Experience in real estate or related industries is an advantage, along with familiarity with property sales cycles and customer documentation processes.
- Ability to work on-site in New Delhi, handle multiple priorities, and maintain a customer-centric approach in a fast-paced environment.
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