ISG (Information Services Group)
Website:
isg-one.com
Job details:
Description
Website:
Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)
ISG (Nasdaq:
III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Role Purpose
The Senior Consultant delivers analytical and advisory support for network and telecommunications sourcing engagements. The role audits carrier-provided network and IT services, performs financial and contractual analysis, supports sourcing strategy development, and prepares RFP documentation.
The position requires strong financial-modeling capability and working knowledge of telecom and network services, carrier pricing structures, and contract terms.
Key Accountabilities
Engagement Delivery
- Develop service inventories and financial baselines using client systems, telecom expense management platforms, and carrier billing portals.
- Analyze carrier proposals, contracts, amendments, and pricing structures.
- Support sourcing strategy development aligned to client operational, technical, financial, and contractual requirements.
- Develop RFP documentation, including pricing templates and evaluation models.
- Prepare and deliver client-ready analyses and recommendations.
Financial and Contract Analysis
- Build and maintain financial models to evaluate sourcing scenarios and total cost of ownership.
- Identify pricing discrepancies, billing issues, and optimization opportunities.
- Assess commercial terms and contractual risk elements.
Stakeholder and Vendor Management
- Manage communications with carriers and vendors in accordance with ISG engagement standards.
- Collaborate with client stakeholders across technical, finance, and procurement functions.
- Support engagement leads in client presentations and strategy discussions.
Scope and Impact
- Contributes to network sourcing engagements of moderate complexity.
- Works under the direction of an Engagement Lead while managing defined workstreams independently.
- Directly supports client cost optimization, contract-risk mitigation, and sourcing outcomes.
Experience
Knowledge Skills and Experience Qualifications
- 5-7 years of professional experience.
- At least 5 years in telecommunications, network services, IT services, or related consulting.
- Experience with carriers, service providers, or consulting organizations.
Technical And Commercial Skills
- Advanced financial-modeling skills in Excel.
- Data visualization and reporting skills, including Power BI.
- Working knowledge of telecom and network pricing models and billing constructs.
- Understanding of telecom and IT contracting processes and commercial structures.
- Experience in consulting engagements within the sourcing and outsourcing industry, with a large consulting firm or specialist practice, or through management of large transformation programs.
- Significant deal advisory experience, including IT outsourcing sourcing transactions or leading and managing deals at service providers.
- Strong understanding of global corporate large-deal practice, including key win drivers, solution design, cost levers, and service-level agreements.
- Experience with transformation initiatives that address shared services, operational improvement, and outsourcing or offshoring strategies.
- Experience advising clients on IT and sourcing strategy, with direct client-facing exposure.
- Ability to assess current IT environments and process maturity, analyze IT spend and cost structures, and identify cost-optimization opportunities.
- Familiarity with Gen AI, cloud, and digital solutions, and IT outsourcing across application services, infrastructure services, and ERP; able to incorporate them into large-deal solutions.
- Financial management and financial-modeling experience, including development of business cases for outsourced services and service-provider options.
- Experience advising on IT strategy engagements and designing and executing target operating models that align to client business objectives and improve operations.
- Working knowledge of Tier 1 and Tier 2 outsourcing vendors, the full sourcing lifecycle, and IT contract terminology.
- Strong data analysis skills, including market sourcing comparisons, current-state assessments, gap and opportunity analysis, change readiness, delivery-model alternatives, and service-delivery strategy.
- Strong English presentation, verbal, and written communication skills, including the ability to explain complex ideas in clear business terms to senior leaders and diverse global stakeholders.
Business And Engagement Skills
- Business-development and sales experience, including prospecting, lead qualification, proposal writing, sales calls, and sales support.
- Practice-development experience, including sales and marketing collateral, intellectual-property development, and solution development.
- Delivery, program, or project-management experience, including team leadership across project phases, client relationship management, and oversight of multiple projects.
Education
- Bachelor's degree in business, finance, engineering, technology, or a related technical or scientific discipline.
- MBA, MS, or another advanced degree is desirable.
Duties And Responsibilities
- The Senior Consultant contributes as a key team member or leads defined workstreams in large or mega-deal engagements within a business function.
- Support advisory teams in applying ISG methodology and tools to client sourcing initiatives.
- Assist or lead initial assessments, project plans, vendor research and selection, financial modeling, RFP development, contract negotiations, and post-selection administrative activities.
- The Senior Consultant contributes to firm thought leadership, practice and intellectual-property development, sales and marketing collateral, presales activities, and methodology enhancements.
- Work closely with senior leadership and client teams to support successful delivery and clarify client needs and requirements.
- Facilitate client workshops and presentations that translate complex concepts into actionable insights.
- Conduct data analysis, benchmarking, and market sourcing comparisons to support client decisions.
- The Senior Consultant contributes to business cases, client presentations, and deliverables related to sourcing strategies and operational improvements.
Core Competencies
- Analytical Rigor
- Commercial Acumen
- Client Communication and Presentation
- Relationship Management
- Independent Work Management
- Attention to Detail
- Collaboration and Teamwork
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
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