Fusion Global Business Solutions
Website:
fusiongbs.com
Job details:
About the role:
The Senior Technical Consultant will be responsible for delivering end to end technical solutions – from requirement analysis to solution design, configuration customisation and deployment. The technical consultant will work closely with customers, solution architects and project managers to deliver high quality enterprise service management solutions in BMC Helix ITSM. In addition, the selected candidate will lead complex implementations, upgrade, integration, and customisation projects. He/ She will be responsible to convert customers’ business needs into technical solutions and be the go-to person for mentoring junior consultants.
Main Duties & Responsibilities:
The Senior Technical Consultant will be responsible to:
• Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue.
• Perform the project plan and SOW QA and suggest appropriate changes.
• Proactively identify and communicate project risks to the Project Manager and solve them appropriately.
• Act as a trusted advisor to customers on their projects.
• Assist Project Managers in post go-live project assessment.
• Understand the business use of configurations vs customisations.
• Participate in the implementation, upgrade, configuration, customisation and deployment of solutions.
• Integrate BMC Helix with external systems using REST APIs/SOAP web services, Pentaho Spoon, etc.
• Ensure that implementations align with best practices and industry standards.
• Collaborate with cross-functional teams, provide status updates on project deliverables, and ensure seamless integration with downstream systems.
• Stay up to date with product roadmaps, releases, features and updates.
• Mentor junior consultants, share knowledge and insights with the team and contribute to continuous learning.
Skills:
• Learning Agility: Master the secondary skills and transform them to primary skills. Learn peripheral technologies helpful in the project delivery.
• Problem Solving: Identify project risks proactively and coordinate with Architect/PM for solutionising them.
• Technical Adaptability: Assist in technical QA, design technical solutions, and adapt to technology changes.
• Team Collaboration: Mentor and influence collaboration across teams. Coach and mentor junior team members.
• Communication Skills: Communicate with customers and stakeholders with clear and concise communication.
• Ownership and Accountability: Take ownership and accountability for the complete solution.
• Time and Task Management: Manage your and team's time effectively.
Qualifications & Experience:
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Good to have relevant product certifications, and ITIL certification.
• 7+ years of experience with BMC Helix ITSM, Digital Workplace, Smart IT, etc.
• Experience working in a customer facing environment.
Our Offer:
We are looking for a new team member to join our India Team, with this role based in Indore. The successful candidate will receive a market-competitive salary, extensive social benefits, an additional day off on their birthday, sports membership, and much more.
We offer comprehensive onboarding, training, and ongoing professional development to ensure you’re equipped to succeed and grow in your role.
Fusion GBS is an equal-opportunity employer. We welcome applicants of all genders, backgrounds, identities, and experiences.
Interested? We’d love to get to know you. Please send your complete application documents to:
Fusion Global Business Solutions
future@fusiongbs.com
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