Senior Commercial Loan Servicing Specialist
Wells Fargo
- Location
- Serilingampalli, Telangana, India
- Job type
- Full-time
Required skills
- Tableau
- Python
- Power BI
- advanced analytics
- Agile
- AWS
- Azure
- communication skills
- compliance
- customer service
- data modeling
- ETL
- evaluate risks
- key performance metrics
- KPI
- MySQL
- Oracle
- PostgreSQL
- SQL
- VBA
About the role
Wells Fargo
Website:
wellsfargo.com
Job details:
About This Role:
Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist
In This Role, You Will:
- Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
- Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
- Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
- Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
- Identify activities of the team to ensure conformity with established procedures
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
- Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Required Qualifications:
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Skillset:
Technical Skills
- Strong proficiency in SQL (writing complex queries, joins, subqueries, stored procedures, performance tuning).
- Experience working with relational databases such as SQL Server, Oracle, MySQL, or PostgreSQL.
- Ability to build interactive dashboards and reports using Power BI, including DAX, Power Query, data modeling, and KPI creation.
- Hands-on expertise with Tableau for visualization, storytelling, data blending, and dashboard publishing.
- Proven experience in VBA Macros development for Excel automation—writing custom scripts, automating repetitive tasks, and building user forms.
- Understanding of ETL processes, data flows, and dataset preparation.
- Ability to integrate data from multiple systems and create structured reporting solutions.
Analytical & Problem-Solving Skills
- Strong data analysis capability to interpret trends, identify anomalies, and provide actionable insights.
- Ability to translate business requirements into technical specifications and reporting solutions.
- Proficiency in validating data accuracy and ensuring data quality checks.
Soft Skills
- Strong communication skills for interacting with cross‑functional teams and leadership.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Detail-oriented with a proactive approach to problem‑solving.
- Ability to work independently as well as in a collaborative environment.
Additional Nice-to-Have
- Knowledge of Python, R, or Alteryx for advanced analytics.
- Experience with cloud platforms (Azure, AWS) for data storage or analytics.
- Exposure to Agile/Scrum and project delivery frameworks.
- Commercial Lending Knowledge & Loan IQ experience.
Additional Nice-to-Have
- Knowledge of Python, R, or Alteryx for advanced analytics.
- Experience with cloud platforms (Azure, AWS) for data storage or analytics.
- Exposure to Agile/Scrum and project delivery frameworks.
- Commercial Lending Knowledge & Loan IQ experience.
The shift time would be either EMEA (1:30/2:30) PM IST &/OR 16:30 PM IST
Reference Number:
R-526650
Click on Apply to know more.
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