Senior Commercial Loan Servicing Representative
Wells Fargo
- Location
- Serilingampalli, Telangana, India
- Job type
- Full-time
Required skills
- accounting
- compliance
- customer service
- Outlook
About the role
Wells Fargo
Website:
wellsfargo.com
Job details:
About This Role
Wells Fargo is seeking a Senior Commercial Loan Servicing Representative
In This Role, You Will
- Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
- Provide direct customer service and acts as primary servicing contact for the loan
- Support less experienced loan administrators in providing resolutions of inquiries and complaints
- Determine appropriate course of action and conduct investigative steps to fully identify customer issues
- Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
- Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
- Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
- Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
- Provide subject matter expertise and interpretation of procedures to less experienced individuals
- Respond independently to complaints escalated at the highest level
- Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications For Europe, Middle East & Africa Only
- Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Bachelor’s degree in finance, Accounting, Business Administration, or related field.
Job Expectations
- Ensure accurate and timely processing of loan transactions, including funding, booking, and servicing.
- Review and validate loan documentation for completeness and compliance.
- Manage Service Requests (SRs) within agreed SLAs and ensure quality checks before closure.
- Collaborate with internal teams (Collateral, QC, DA) to resolve discrepancies and ensure smooth workflow.
- Maintain accurate records and regularly update shared drives and systems.
- Identify process gaps and recommend improvements for efficiency and risk mitigation.
- Adhere to all regulatory and internal compliance requirements.
- Act as a processor for Agency and Member loan processes
- Experience in trade settlements and familiarity with settlement timelines and processes.
- Strong understanding of loan documentation, collateral management, and regulatory compliance.
- Proficiency in loan management systems and MS Office (Excel, Word, Outlook).
- Excellent analytical and problem-solving skills with attention to detail.
- Strong communication and stakeholder management skills.
- Ability to work under tight deadlines and manage multiple priorities.
- Knowledge of Agency and Member loan processes preferred.
Reference Number
R-522154
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