Senior Client Servicing Manager_Loyalty
BigCity Promotions
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- CRM
- project management
- SaaS
- UAT
About the role
BigCity Promotions
Website:
bigcity.in
Job details:
Roles and Responsibilities:
- Manage enterprise loyalty and engagement programs from implementation through ongoing operations.
- Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.
- Conduct requirement gathering meetings and workshops.
- Understand business, operational and technical requirements.
- Translate client discussions into clear functional documents for Product and Engineering teams.
- Understand configurable SaaS platforms and business workflows.
- Coordinate with Product, Tech, Operations, Analytics and Finance teams.
- Prepare implementation plans, project trackers, MOMs and action lists.
- Manage timelines, risks, dependencies and project execution.
- Drive UAT, testing, issue tracking and production launches.
- Identify opportunities to improve processes and recommend better solutions.
Experience Required:
- 5–8 years of relevant experience.
- Experience managing enterprise clients and multiple large implementations.
- Comfortable interacting with senior client stakeholders.
- Able to independently drive large projects and mentor junior team members.
Mandatory Skills
- Excellent Communication & Requirement Gathering
- Strong SaaS & Logical Thinking
- Strong Project Management Skills
- Detail Oriented
- Solution Oriented
- Right Attitude
Click on Apply to know more.
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