ACET Migration Services
Website:
acetmigration.com
Job details:
Job description
Location: Kochi
Employment Type: Full-time WFO
Department: Documentation
Job Summary:
We are seeking a detail-oriented and experienced Case Manager / Team Lead to assist and lead a team with the preparation, quality control, and submission of migration documentation in accordance with Australian immigration laws and Department of Home Affairs (DHA) standards. The ideal candidate will lead a team of documentation case officers and case coordinators, ensure timely and accurate document handling, and collaborate with Registered Migration Agents and case managers to support client migration outcomes.
Key Responsibilities:
· Must manage and lead case officers
· Assist, Lead, mentor, and supervise a team of documentation officers in the preparation of visa and migration documentation.
· Ensure all documentation is complete, accurate, and compliant with current DHA requirements and migration regulations.
· Liaise with migration agents, legal professionals, and clients to gather necessary documents and clarify requirements.
· Review and audit case files for completeness and quality before submission.
· Maintain internal documentation templates and ensure consistency and updates as per regulatory changes.
· Monitor deadlines and track documentation progress to ensure timely visa submissions.
· Implement quality assurance measures and provide training to the documentation team on best practices and legal compliance.
· Manage escalated documentation queries and issues with professionalism and efficiency.
· Stay updated with changes in Australian immigration laws, policies, and documentation standards.
· Contribute to the development of SOPs and knowledge base for internal team use.
Qualifications and Experience:
· Bachelor’s degree in law, Business Administration.
· Minimum 3–5 years of experience in Australian migration documentation or case preparation (RMA experience preferred).
· Proven leadership or supervisory experience in a documentation or case management team.
· Strong understanding of visa categories including skilled, family, employer-sponsored, and student visas.
· Familiarity with Immi Account, VEVO, Skill Select, and other DHA systems.
· Excellent organizational, proofreading, and communication skills.
· Ability to work under pressure and manage multiple priorities with high attention to detail.
· Proficiency in MS Office, CRM systems, and document management tools.
Desirable Attributes:
· Experience working in Australian Migration Services environment.
· Strong interpersonal skills with the ability to manage client communication when necessary.
· A commitment to continuous improvement and team development.
Click on Apply to know more.