NKlusive
Website:
nklusive.in
Job details:
Job Description – Senior Specialist (Partner Onboarding)
Position: Senior Specialist
Department: Channel Partner Sales
Location: Bengaluru
Experience: 1–4 Years (Real Estate experience preferred)
Job Summary
We are looking for a proactive and detail-oriented Onboarding Executive to manage the onboarding process for Channel Partners. The role involves coordinating registrations, documentation, project orientation and ensuring a seamless onboarding experience that enables Channel Partners to start generating business quickly.
Key Responsibilities
- Coordinate the end-to-end onboarding process for new Channel Partners.
- Collect, verify and maintain all required onboarding documents.
- Complete Channel Partner registration and empanelment as per company policies.
- Create and activate Channel Partner profiles in the CRM system.
- Conduct project orientation and onboarding sessions for newly registered Channel Partners.
- Share project brochures, price lists, payment plans, inventory updates, and marketing collateral.
- Ensure Channel Partners understand the registration process, commission structure, and booking guidelines.
- Coordinate with Sales, CRM, Marketing, and Finance teams for smooth onboarding.
- Track onboarding status and ensure timely completion of all formalities.
- Resolve onboarding-related queries and provide ongoing support.
- Maintain accurate records and generate onboarding reports.
- Follow up with newly on boarded Channel Partners to encourage active engagement and lead generation.
Required Skills
- Excellent communication and interpersonal skills.
- Strong coordination and organizational abilities.
- Attention to detail and documentation management.
- Good knowledge of CRM systems and Microsoft Office (Excel, Word, PowerPoint).
- Ability to manage multiple tasks and meet deadlines.
- Customer-centric and service-oriented approach.
Preferred Qualifications
- Graduate in any discipline.
- 1–4 years of experience in onboarding, customer success, sales coordination or Channel Partner management.
- Experience in the real estate industry will be an added advantage.
Key Performance Indicators (KPIs)
- Number of Channel Partners on boarded.
- Average onboarding turnaround time.
- Documentation accuracy and compliance.
- Onboarding satisfaction and support quality.
- Reduction in onboarding-related delays and errors.
Compensation & Benefits
- Competitive salary.
- Performance-based incentives.
- Career growth opportunities.
- Training and skill development.
- Employee benefits as per company policy.
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