Playlist
Website:
playlist.com
Job details:
About the Company:
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
About The Job
- Understanding of SaaS business models and customer success metrics
Must-Have Soft Skills
- Communication: Excellent oral and written communication skills. Ability to translate business problems into technical solutions and explain complex data architecture to non-technical stakeholders. Ability to present analytical findings and recommendations clearly.
- Customer-Facing Skills: Comfort conducting discovery calls, managing customer expectations, and serving as a technical authority on projects. Ability to build trust and credibility with customers.
- Problem-Solving: Strong analytical mindset and ability to navigate ambiguous customer requirements. Solution-oriented approach to complex data challenges. Pragmatic problem-solver who prioritizes delivery.
- Requirements Gathering: Ability to ask clarifying questions, understand customer business context, and translate needs into technical scope.
- Teaching Ability: Demonstrated ability to mentor junior analysts; comfort explaining technical concepts clearly without being condescending.
- Time Management: Ability to manage multiple projects and deadlines effectively; strong organizational skills and ability to prioritize.
- Attention to Detail: Impeccable attention to detail in data work, documentation, and customer deliverables; meticulous in testing and validation.
- Technical Aptitude: Strong technical foundation and demonstrated ability to quickly evaluate and learn new technologies and tools.
- Interpersonal Skills: Patient, collaborative, and professionally skilled at navigating complex customer and team interactions.
What Success Looks Like
In 6 Months
- Delivered numerous customer analytics projects on time and within scope
- Established dbt and Snowflake best practices, standards, and code review processes that the team consistently follows
- Created and documented reusable code patterns, project templates, and technical assets
- Team members demonstrate measurable growth in dbt expertise, code quality, and project delivery confidence
- Zero critical data quality issues in the first 30 days post-handoff on all delivered solutions
- Team members report positive feedback on technical mentoring, code review quality, and leadership
- Comprehensive, customer-ready handoff documentation for all delivered projects
- Proactive identification of customer expansion opportunities
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
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