Livekeeping (An IndiaMART Company)
Website:
livekeeping.com
Job details:
Base Location: Noida (Willing to travel as per business requirements)
Experience: 5+ Years
Department: Sales
Reports to: Business Head
Employment Type: Full-time
About Livekeeping:
Livekeeping is a leading mobile-first SaaS solution that brings Tally ERP data live on mobile, enabling
business owners, accountants, and teams to access real-time accounting, receivables, and business
insights anytime, anywhere.
We serve thousands of MSMEs, accountants, and enterprises across India, empowering them to
make faster decisions, improve cash flow, and enhance productivity.
We are looking for a strategic, target-driven, and execution-focused New Sales Head to lead our
national new-customer acquisition through multiple tele-sales centers across India.
Role Overview
We are seeking a dynamic and results-driven Senior Manager – Telesales to lead and scale telesales
operations across 4–5 telesales centers in different geographies, managing a workforce of 150–200
telecallers. This role requires a leader who is both strategic and hands-on, capable of driving
performance through data-driven decisions, motivating large teams, and ensuring consistent sales
excellence.
The ideal candidate comes with proven telesales experience, strong analytical skills, and the ability
to operate in high-growth, fast-paced environments. Experience in Insurance or Fintech sectors is
highly preferred.
Key Responsibilities
Team & Center Management
• Lead, manage, and motivate a team of 150–200 telecallers across 4–5 telesales centers.
• Manage telesales managers, supervisors, and team leaders, ensuring alignment with
business goals.
• Establish and enforce sales processes, quality standards, and performance benchmarks.
Sales Strategy & Execution
• Develop and execute telesales strategies to drive customer acquisition, revenue growth, and
retention.
• Ensure achievement of monthly, quarterly, and annual sales targets across centers.
Process & Performance Optimization
• Use CRM and analytics tools to monitor lead funnel, track KPIs, and improve conversion
rates.
• Conduct regular reviews of sales scripts, pitch quality, and customer engagement.
• Identify process bottlenecks and implement improvements for efficiency and productivity.
Data-Driven Decision Making
• Analyze sales performance data across centers to identify trends, strengths, and areas of
improvement.
• Prepare dashboards, MIS reports, and present insights to senior leadership.
• Implement incentive models and productivity benchmarks based on data insights.
On-Ground Involvement
• Be hands-on and willing to work on the ground with telecallers to understand challenges.
• Conduct floor walks, sit in on live calls, and provide coaching for skill development.
• Ensure a culture of discipline, motivation, and accountability.
Customer-Centric Focus
• Ensure telesales teams follow a consultative and customer-first sales approach.
• Monitor customer feedback to continuously improve telecalling practices.
Key Requirements
• Education: Minimum 10th & 12th with 80% & above marks. Graduation and MBA preferred.
• Experience: Minimum 5+ years in telesales, with proven success in managing large telesales
teams (150+ telecallers).
• Past experience in Insurance or Fintech domains strongly preferred.
• Strong analytical skills; ability to take a data-driven approach to decision-making.
• Hands-on leader who can balance strategy with ground-level execution.
• Excellent communication, leadership, and people management skills.
• Proficiency in CRM tools, lead funnel management, and telesales analytics.
• Note: Candidates with EdTech background will not be considered.
Performance Metrics (KRA/KPI)
• Achievement of sales targets across all telesales centers.
• Lead-to-conversion ratio improvement.
• Average revenue per telecaller.
• Attrition control and employee engagement.
• Customer satisfaction and compliance scores.
• Adoption and utilization of CRM & analytics tools.
Click on Apply to know more.
