zettamine labs pvt. ltd.
Website:
zettamine.com
Job details:
Hello All,
Greetings from ZettaMine!!!
Senior AWS Developer – Amazon Connect
Years of Experience: 7 to 10 years
Location: Bangalore
Notice Period: Immediate Joiners
Position Overview
Client is looking for an experienced Senior AWS Developer specializing in Amazon Connect to join our Salesforce Engineering team.
In this role, you will design, build, and operate cloud-based contact center capabilities using Amazon Connect and AWS services, integrating them with Salesforce and Autodesk’s enterprise platforms. You will work closely with Salesforce engineers, architects, product managers, and business stakeholders to deliver scalable, secure, resilient, and customer-focused contact center solutions.
Responsibilities
- Design, develop, test, deploy, and support enterprise solutions built on Amazon Connect and AWS.
- Build and maintain Amazon Connect contact flows, routing profiles, queues, prompts, hours of operation, security profiles, and related configurations.
- Develop integrations between Amazon Connect, Salesforce Service Cloud, and other enterprise applications.
- Build serverless and event-driven solutions using services such as AWS Lambda, API Gateway, DynamoDB, S3, EventBridge, SNS, SQS, Kinesis, and CloudWatch.
- Develop backend services and APIs using languages such as Python, Java, JavaScript, or TypeScript.
- Implement Amazon Connect capabilities including voice, chat, IVR, routing, recording, analytics, and agent experiences.
- Work with Amazon Connect APIs, SDKs, Streams API, Contact Control Panel (CCP), and related integration frameworks.
- Design secure integrations and authentication patterns using AWS IAM, OAuth, certificates, secrets management, and enterprise identity solutions.
- Collaborate with Salesforce engineers to deliver seamless agent and customer experiences across Amazon Connect and Salesforce.
- Develop reusable components, infrastructure automation, and deployment pipelines using Infrastructure as Code and CI/CD practices.
- Establish monitoring, logging, alerting, observability, and operational support for production contact center services.
- Troubleshoot complex distributed-system and integration issues across AWS, Amazon Connect, Salesforce, APIs, and downstream systems.
- Participate in architecture and design reviews and contribute to technical standards and engineering best practices.
- Conduct code reviews and mentor engineers on AWS, Amazon Connect integration, and software engineering practices.
- Partner with product owners, architects, security teams, and business stakeholders to translate business requirements into scalable technical solutions.
- Continuously evaluate AWS and Amazon Connect capabilities and recommend improvements to architecture, reliability, performance, and customer experience.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical discipline, or equivalent practical experience.
- 6 years of professional software development experience with significant experience building solutions on AWS.
- Strong hands-on experience implementing and supporting Amazon Connect in production environments.
- Experience with AWS serverless technologies, particularly Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS/SQS, and EventBridge.
- Strong programming experience in at least one modern language such as Python, Java, JavaScript, or TypeScript.
- Experience designing and consuming REST APIs and event-driven integrations.
- Strong understanding of cloud architecture, distributed systems, security, scalability, resiliency, and high availability.
- Experience with source control and CI/CD technologies such as Git, Jenkins, GitHub Actions, or equivalent platforms.
- Experience with Infrastructure as Code technologies such as AWS CloudFormation, AWS CDK, or Terraform.
- Strong debugging, troubleshooting, and production-support skills.
- Excellent communication and collaboration skills with the ability to work effectively across engineering and business teams.
Preferred Qualifications
- Experience integrating Amazon Connect with Salesforce Service Cloud.
- Experience with Salesforce CTI, Open CTI, Service Cloud Voice, or similar contact center integrations.
- Deep knowledge of Amazon Connect APIs, Streams API, Contact Control Panel, contact attributes, CTR/contact records, and custom agent experiences.
- Experience with Amazon Lex, conversational AI, chatbots, or voice automation.
- Experience with Amazon Connect Contact Lens, analytics, call recording, transcription, quality management, or workforce management capabilities.
Interested candidates kindly share your updated CV to aruna.m@zettamine.com or WhatsApp to 6302404863.
Thanks & Regards,
Aruna.M
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