HaystackAnalytics
Website:
haystackanalytics.in
Job details:
About The Company
HaystackAnalytics, a rapidly growing IIT Bombay-based health-tech company that is transforming clinical genomics to improve patient outcomes. With a presence Pan India, HaystackAnalytics is a pioneer in infectious disease diagnostics, known for its flagship solutions such as infexn-NGS and Omega TB.
Role - Senior Associate - Logistics Coordinator
Location - Navi Mumbai
Backgroumd - Healthcare or Diagnostics
Key Responsibilities
- Coordinate end-to-end movement and tracking of diagnostic samples from
pickup to final delivery, ensuring timely and accurate transportation.
- Monitor pickup-to-delivery timelines and drive TAT (Turnaround Time) adherence
across logistics operations.
- Ensure proper cold chain monitoring and temperature-controlled handling of
samples during transit from collection to delivery.
- Coordinate with internal teams, vendors, courier partners, and phlebotomists for
shipment scheduling and operational execution.
- Maintain accurate records of sample inventory, shipment status, delivery
confirmations, and operational reports.
- Prepare and manage logistics documentation including shipping labels, invoices,
manifests, and compliance records.
- Proactively monitor shipment progress and resolve delays, discrepancies,
escalations, or delivery issues.
- Ensure hygiene standards, professional attire, grooming, and behavioral
compliance of phlebotomists and logistics personnel during patient interactions.
- Collect and monitor patient/customer feedback related to sample pickup
experience, logistics service quality, and delivery timelines.
- Maintain effective vendor relationships to ensure service quality, operational
consistency, and timely execution.
- Ensure compliance with company SOPs, safety standards, and regulatory
requirements related to sample handling and transportation.
Skills & Competencies
- Knowledge of logistics coordination and sample transportation processes.
- Understanding of cold chain management and temperature-sensitive shipment
handling.
- Strong communication and coordination skills.
- Ability to manage operational escalations and multitask efficiently.
- Good documentation and reporting skills.
- Customer service orientation and attention to detail.
Preferred Qualification & Experience
- Graduate in Logistics, Healthcare Operations, Supply Chain, or related field.
- 1–3 years of experience in logistics coordination, healthcare operations, diagnostics, or courier management preferred.
Skills: cold chain,logistics coordination,documentation,healthcare
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