Website:
neuiq.ai
Job details:
Job Title: Senior Associate_Client Success_MaaS
Location: Mumbai, India
Function: Tech Services
About NeuIQ: NeuIQ is an AI services partner; the Architects of the AI-Native GTM Enterprise. We engineer the data, workflows, and agents that turn enterprise go-to-market into compounding revenue, across Customer Experience, Sales & Revenue Operations, Customer Insights, and Marketing.
We are AI-native ourselves: we build with the tools we ship, and every role here works alongside AI - agents run inside our own discovery, integration, and QA workflows. You’ll join a senior, high-leverage, multidisciplinary team - engineered to move at the scale of a much larger firm - led by entrepreneurs and operators who have navigated multiple technology waves, working with frontier models and best-in-class platforms at every layer of the enterprise stack, with startup speed and enterprise rigor.
Role Overview: You are accountable for the health and outcomes of assigned Marketing-as-a-Service client relationships, from strategic conversation to daily execution. You lead the relationship end to end — chairing weekly client cadence calls, delivering Quarterly Business Reviews, and representing Trilliad directly in executive-level conversations — while guiding the cross-functional delivery work stream that supports your accounts. You identify blockers, capacity constraints, and emerging risks independently. and drive the course corrections needed before they become client-facing problems. You take ownership of what gets delivered and how it lands with the client, and you mentor less experienced teammates on what strong client management looks like.
Requirements
Key Responsibilities
Client Relationship Ownership
- Lead weekly client cadence calls and executive-level conversations, owning the agenda and the narrative of program performance — ensures clients experience Trilliad as a single accountable partner rather than a set of disconnected specialists
- Lead the development and delivery of Quarterly Business Reviews and executive presentations — shapes delivery activity into a strategic narrative that builds client confidence and surfaces growth opportunities
- Own overall account health for assigned clients, monitoring engagement and risk signals — recommends a course of action to leadership on account-level concerns rather than raising a status update alone
Delivery Work stream Leadership
- Set priorities and sequencing for the work stream and holds the group accountable to the account plan, without formal management authority over them
- Monitor work stream capacity against committed workload — flags over-allocation or resourcing gaps early and recommends reallocation before delivery is at risk
Delivery Risk Management
- Identify blockers, scope drift, and misaligned expectations independently — recommends and drives course corrections before issues reach the client
- Surface sequencing and resourcing trade-offs across concurrent client engagements — flags the calls that require a manager’s authority rather than deciding unilaterally where the authority isn’t yours
- Escalate only the issues that genuinely require management authority — resolves the rest directly
Performance Insight Development
- Lead the team’s review of performance data across HubSpot, advertising platforms, and reporting dashboards ahead of client meetings — ensures the right trends, risks, and opportunities get surfaced
- Translate performance observations into client-facing recommendations that connect marketing activity to business outcomes — coaches junior teammates on how to build the narrative, not just the report
Requirements
- 4+ years in a B2B marketing role, agency-side or client-side, including direct ownership of client relationships at the program or account level.
- Experience leading a work stream or account team through influence rather than formal authority, coordinating specialists who report elsewhere to deliver against a shared account plan.
- Experience leading executive-level client conversations independently, including QBRs and business reviews, without a manager or senior leader present.
- Experience surfacing resourcing and prioritisation trade-offs across multiple concurrent clients engagements under real capacity constraints.
- Marketing technology stack functionality for B2B organizations — You know how HubSpot, advertising platforms, intent data tools, and reporting dashboards function well enough to direct the workstream’s use of them and troubleshoot issues that block delivery.
Benefits
Why NeuIQ - Five reasons candidates choose us
Work at the frontier, for real. No demo ware, no pilots that die in the sandbox. You’ll ship working agents into production - everyone anchored to a measurable business outcome a client is counting on. Fourteen-plus client AI solutions shipped and counting.
Become AI-native yourself. We invest in it deliberately - a structured AI training pathway that builds your capability, an AI hub that gives you a governed environment to build in, and an agent lab where your experiments become company assets. The transformation we sell to clients runs inside our own house first, starting with you.
See the whole system, not a silo. Data, platforms, and AI are engineered as one system by one team - architects, data and AI engineers, integration and cloud specialists, designers, and QA in a single delivery model. You’ll understand how the entire climb works, from raw signal to autonomous agent - the kind of end-to-end fluency most careers never offer.
Work directly with operators, not layers below them. Our leadership team averages 20+ years of experience - entrepreneurs who have navigated multiple technology waves with a track record of customer and shareholder success - sharpened by an advisory board of senior industry executives across the four GTM functions. Here, proximity to that judgment is daily, not annual.
Join a category being built - not maintained. Eighteen months ago, AI-Native GTM was a sentence in a deck. Today, anchor partners are staking their reputations on it publicly. Getting in while the category is being defined means your fingerprints end up on the foundation - and we treat Run as the destination, so what you build is what you’ll see operate, compound, and matter.
Equal Opportunity Employer Statement: NeuIQ is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
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