BrandStory Digital
Website:
brandstory.in
Job details:
Senior Associate – Client Services
📍 Location: Bangalore (On-site)
📅 Experience: 5–6 Years
🕘 Employment Type: Full-time
About BrandStory Digital
BrandStory Digital is a leading digital marketing and branding agency delivering end-to-end marketing solutions for B2B and B2C brands. We blend creativity with data-driven execution to craft impactful strategies and measurable business outcomes. Our client-first approach and cross-industry expertise enable brands to stand out in competitive markets.
Role Overview
We are seeking a dynamic and client-focused Senior Associate – Client Service to manage and grow key client accounts while ensuring successful campaign delivery.
The role acts as a bridge between clients and internal teams, ensuring seamless communication, strategic alignment, high-quality execution, and long-term client retention. The ideal candidate is a strong communicator, strategic thinker, and effective collaborator who can manage multiple accounts while driving client satisfaction and revenue growth.
Key Responsibilities
1. Client Relationship Management
- Serve as the primary point of contact for assigned clients.
- Build and nurture long-term client relationships based on trust and performance
- Understand client brands, objectives, and expectations to ensure alignment
- Conduct regular client check-ins and performance review meetings
2. Account Strategy & Delivery
- Understand client objectives, brand positioning, and campaign goals
- Provide strategic recommendations aligned with business outcomes
- Manage multiple accounts ensuring campaigns are delivered within scope, timelines, and budgets
- Ensure consistent service quality and client satisfaction
3. Campaign & Project Coordination
- Collaborate with internal teams including Creative, Content, SEO, and Paid Media teams for campaign execution
- Track deliverables, timelines, approvals, and campaign progress
- Translate client briefs into actionable plans for internal teams
- Ensure smooth execution across all campaign stages
4. Feedback & Quality
- ControlCollect, document, and communicate client feedback clearly
- Coordinate revisions and approvals to maintain high-quality outputs
- Ensure final deliverables meet client expectations
5. Reporting & Performance Analysis
- Prepare and present campaign performance reports with KPIs and insights
- Keep clients updated on campaign progress and results
- Provide strategic inputs for campaign improvement
6. Consulting & Account Growth
- Identify upselling and cross-selling opportunities across services
- Recommend campaign enhancements and additional solutions based on clients needs
- Support revenue growth and account expansion
7. Industry Awareness
- Stay updated with industry trends, digital marketing practices, and competitor activities
- Proactively bring insights and innovative ideas to clients
Qualifications & Expereience
- Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
- 5–6 years of experience in Client Servicing or Account Management roles, preferably within a digital or creative agency
- Strong understanding of branding, marketing, and digital campaign proc
- processes.Sigma certification in Project Management is
- preferred.Proven experience in digital marketing growth and agency planning
Skills & Competencies
- Excellent communication and presentation skills
- Strong client-handling and interpersonal skills
- Ability to manage multiple projects under tight deadlines
- Strong organizational and multitasking ability
- Solution-oriented and proactive problem-solving approach
- Proficiency in MS Office/Google Workspace and project management tools (ClickUp, Trello, Asana, etc.)
- Strong strategic thinking with experience in planning and scaling digital marketing initiatives
Why Join Brandstory?
- Work in a dynamic and creative environment
- Collaborate with leading brands across industries
- Opportunities for learning, mentorship, and career growth
- Supportive, fast-paced culture that values initiative and ownership
Click on Apply to know more.