Iron Mountain
Website:
ironmountain.com
Job details:
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a highly motivated and detail-oriented
Closure Agent to join our
Global Care team. In this role, you will be responsible for managing the end-to-end closure process for outgoing customers, ensuring seamless transitions while maintaining high standards of customer service and billing accuracy.
You will work within a dynamic team that sits at the intersection of customer care and billing operations, collaborating with global cross-functional partners to drive process efficiency and reduce escalations.
What You’ll Do
In This Role, You Will
- Responsibility 1: Execute the end-to-end closure process for outgoing customers, including account reconciliations and the coordination of inventory returns, to ensure all financial and service obligations are met accurately.
- Responsibility 2: Collaborate with upstream and downstream teams, including Sales, Customer Support, and Billing, to facilitate smooth transitions and implement innovative process improvements that enhance the customer experience.
- Responsibility 3: Ensure strict compliance with company policies and regulatory standards by maintaining meticulous documentation of customer interactions and closure steps.
What You’ll Bring
The Ideal Candidate Will Have
- Experience: Proven experience in international voice processes (specifically US/Canada markets) with a strong background in high-volume outbound calling via Salesforce.com.
- Technical Knowledge: In-depth understanding of Salesforce Billing systems and proficiency in data analysis using Google Workspace and Microsoft Office applications.
- Proven Ability: Demonstrated success in complex problem-solving and multitasking, with the ability to meet strict deadlines with 100% data accuracy.
- Communication Skills: Exceptional verbal and written communication skills, paired with active listening and the empathy required to manage sensitive customer interactions.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0101945
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