Iron Mountain
Website:
ironmountain.com
Job details:
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a motivated and detail-oriented
Closure Agent to join our
Customer Care team. In this role, you will be responsible for managing the end-to-end closure process for outgoing customers, ensuring seamless transactions while maintaining high levels of customer satisfaction and adherence to company policies.
You will work within a collaborative, cross-functional environment, acting as a vital link between upstream and downstream care teams to drive process efficiency and innovation.
What You’ll Do
In this role, you will:
- Responsibility 1: Execute the full account closure process by reconciling billing accounts, managing Information Records Management inventory returns, and ensuring 100% accuracy in data entry to meet strict deadlines.
- Responsibility 2: Collaborate with global cross-functional teams, including Sales, Billing, and Customer Support, to coordinate closure actions and implement proposed process improvements across regional countries.
- Responsibility 3: Ensure compliance with organizational standards by maintaining meticulous documentation of customer interactions and staying updated on regulatory best practices for billing and care processes.
What You’ll Bring
The ideal candidate will have:
- Experience: Proven experience in international voice processes (specifically US/Canada markets) and high-volume outreach using Salesforce Dot Com.
- Technical Knowledge: Strong proficiency in Salesforce Billing systems and Google/Microsoft applications, including advanced use of Google Sheets and Excel for data analysis.
- Functional Ability: Proven ability in complex problem-solving and data analytical skills, with a focus on profile changes, new account setup, and order management.
- Communication & Adaptability: Excellent verbal and written communication skills with the flexibility to work in shifts and adapt to changing priorities in a fast-paced environment.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0102090
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