Nirvaana CS
Website:
nirvaanacs.com
Job details:
Company Description Nirvaana CS is a Business Process Management (BPM) company focused on delivering high-quality outsourced services and solutions. Founded in 2023, the organization is built on the goal of providing clients with peace of mind and reliability in their outsourcing partnerships. The team offers expertise in outsourcing solutions, business process consulting, accounting, and technology services, with an emphasis on strong service standards and operational excellence. Nirvaana CS is committed to helping businesses achieve their goals through tailored solutions and attentive customer support. Applicants can expect to join a growing, client-centric company that values professionalism and long-term partnerships.
Role Description The Senior AR Caller is a full-time, on-site role based in Chennai, responsible for handling end-to-end accounts receivable (AR) calling activities. Day-to-day responsibilities include contacting insurance companies or clients to follow up on outstanding claims, resolving denials and underpayments, and updating claim status in internal systems with accuracy and timeliness. The role involves analyzing account histories, identifying trends in rejections or delays, and coordinating with internal teams to ensure proper documentation and issue resolution. The Senior AR Caller will also support process improvements, mentor junior team members, and help maintain service-level agreements and performance targets while adhering to compliance and quality standards.
Qualifications
- Candidates should possess strong AR calling and collections skills, including experience in accounts receivable follow-up, denial management, and claim status tracking.
- Candidates should possess solid communication and customer interaction skills, including clear spoken English, active listening, and professional telephone etiquette.
- Candidates should possess analytical and problem-solving skills, including the ability to interpret claim information, identify root causes of issues, and recommend corrective actions.
- Candidates should possess proficiency with basic computer applications and AR tools, such as MS Office, billing or practice management systems, and spreadsheets for reporting.
- Candidates should possess strong organizational and time-management skills, including the ability to prioritize tasks, meet deadlines, and work effectively in a fast-paced environment.
- Relevant experience in medical billing, healthcare revenue cycle management, or BPM/outsourcing environments is highly beneficial.
- A diploma or bachelor’s degree in any discipline is preferred, along with a willingness to learn and adapt to evolving client processes and compliance requirements.
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