Senior Application Support Engineer
Halma plc
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- cross-functional
- customer engagement
- technical support
About the role
Halma plc
Website:
halma.com
Job details:
- 5+ years of experience in Applications Engineering.
- Strong experience in spectroscopy, customer application support, and solution consulting.
- Experience in product qualification, technical training, and customer engagement.
- Exposure to cross-functional collaboration with Sales and R&D teams.
- Understand customer application needs and recommend the best product configuration.
- Act as a trusted advisor and provide solution consultation.
- Engage with existing and potential customers to identify needs and propose solutions.
- Support qualification testing of new products.
- Record customer issues and document resolutions.
- Identify opportunities for product and solution improvement.
- Provide feedback to R&D and influence product requirements.
- Maintain knowledge of customers, competitors, and market solutions.
- Deliver remote and on-site technical support.
- Conduct technical demonstrations, training, and knowledge transfer sessions.
- Mentor junior team members.
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