Senior/Analyst II – Service Desk

ThinkWise Consulting LLP

Required skills

Website: thinkwiseglobal.com
Job details:

Position Summary and Primary Responsibilities

Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks as assigned
Provide Remote End-user technical support including installation for hardware / software and peripherals.
Provide support/guidance for End Users regarding O365 and Google applications
Provide support for mobile devices including iOS and Android based phones and tablets
Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate
Troubleshoot and where possible resolve hardware issues relating to infrastructure and client equipment.
Troubleshoot and where possible resolve problems encountered in the use of site systems and desktop applications.
Where onsite/2nd line support is required, escalate to local Technical Support
Assisting with Project work as required
PC imaging and troubleshooting
LAN/Networking

Basic Qualifications

A. Education/Experience
Associate's or Bachelor's degree with a minimum of two (2) years of related experience.
OR Five (5) years of related experience required;
OR an equivalent combination of education and experience.

B. Technical Skills Knowledge of the following products/technology, preferably in an enterprise environment
Office365
Google (including but not limited to Docs, Sheets, Slides, Meet, Drive, Gemini)
Windows 10 /11
Active Directory
Antivirus tools,
Good technical trouble shooting and problem-solving skills
A+ or equivalent Understanding of PC hardware
Understanding of ITIL
ServiceNow or other cloud-based Help Desk system
Use of remote troubleshooting tools
LAN/Networking
Cyber Security

Click on Apply to know more.

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.