West Pharmaceutical Services
Website:
westpharma.com
Job details:
Description
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
We are looking for a Senior AI QA Automation Engineer to build and scale AI-enabled testing capabilities across our digital platforms. This role combines strong automation engineering with hands-on use of generative AI to improve test coverage, speed, and quality. You will enhance existing automation frameworks with AI-driven capabilities such as test generation, failure analysis, and test optimization, and integrate them into CI/CD pipelines. Working closely with engineering, QA, and DevOps teams, you will help drive a more efficient, data-driven, and AI-assisted approach to quality engineering. The role requires active involvement in building and enhancing automation frameworks, integrating AI capabilities, and driving measurable improvements in testing efficiency and quality.
Essential Duties And Responsibilities
AI-Enabled Test Automation
- Design, build, and maintain scalable automation frameworks for web, API, and mobile applications
- Enhance existing automation (e.g., Selenium, Playwright) with AI-driven capabilities such as:
- Test case generation
- Test data creation
- Failure analysis and debugging support
Practical AI Integration in QA
- Apply GenAI (e.g., Azure OpenAI, OpenAI APIs) to improve testing efficiency, including:
- Automated test creation and maintenance
- Result summarization and defect insights
- Test coverage and risk analysis
- Build Python or JavaScript utilities to integrate AI services into QA workflows
CI/CD & Quality Engineering
- Integrate automated tests into CI/CD pipelines (Azure DevOps) with clear quality gates
- Collaborate with DevOps and engineering teams to enable continuous testing and faster feedback cycles
- Ensure test traceability, coverage visibility, and alignment with release processes
Quality Strategy & Best Practices
- Contribute to test strategy, test planning, and automation roadmap for digital platforms
- Identify opportunities to improve test coverage, stability, and execution efficiency
- Establish and promote best practices for AI-assisted testing across the team
Data-Driven Quality Improvements
- Leverage test results, logs, and telemetry to:
- Identify flaky tests and root causes
- Improve defect detection and test prioritization
- Support development of metrics and dashboards to track automation effectiveness and quality trends
Continuous Improvement & Innovation
- Evaluate emerging tools and approaches in AI-driven QA and automation
- Pilot and implement improvements that increase automation efficiency and release confidence
Additional Responsibilities
Education
- Bachelor’s degree in Computer Science or equivalent experience
Work Experience - 5–8 years of experience in QA automation / SDET roles, with strong focus on scalable test automation
- Proven experience designing and maintaining automation frameworks for web, API, and at least one of mobile or desktop applications
- Strong programming skills in Python, Java, or JavaScript
- Solid understanding of CI/CD pipelines (Azure DevOps preferred) and integrating automated tests into release workflows
- Hands-on experience or demonstrated interest in applying AI/GenAI to testing, such as:
- Test case generation
- Test data creation
- Defect analysis or prediction
- Use of tools like Azure OpenAI, OpenAI APIs, or similar
- Experience working with modern testing tools (e.g., Playwright, Selenium, REST Assured, Appium, BrowserStack)
- Exposure to automation strategy, test planning, and quality engineering practices in agile environments
- Experience driving automation improvements or transformation initiatives is a strong plus
Preferred Knowledge, Skills And Abilities
- Good to have experience implementing or working with AI-driven testing techniques, such as Self-healing automation, LLM-based test generation and optimization, AI-assisted defect triaging or flaky test detection
- Preffered to modern test automation architectures, including modular, API-first, and scalable framework design
- Desirable with observability and telemetry-driven testing, using tools like Azure Application Insights, logs, and usage analytics
- Familiarity with test data management strategies, including synthetic data generation and AI-assisted data creation
- Understanding of AI model behavior and evaluation, including prompt engineering, output validation, and handling model limitations in testing workflows
- Experience working in enterprise environments with integrated systems
- Exposure to performance, reliability, or resilience testing in distributed systems
- Comply with all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Comply with the company’s safety and quality policies
License and Certifications
Travel Requirements
10%: Up to 26 business days per year
Additional Requirements
What We Offer
Shift
- 12pm – 9pm India time. Willingness to work outside of these hours as needed.
- Ability to work in a global and virtual environment and to effectively prioritize and execute tasks in a high-pressure environment .
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.
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