Website:
gremi.in
Job details:
Job Title: Senior Academic Advisor – Admissions & Outreach
Department: Admissions & Student Outreach
Location: Ahmedabad
Reports To: Manager – Admissions
Position Overview
The Senior Academic Advisor at GREMI will play a pivotal role in driving student enrolment, managing prospective student engagement, and strengthening the university’s admissions pipeline. The role requires a highly structured, target-oriented professional with strong counselling skills, CRM proficiency, and experience in education sales and outreach operations.
The incumbent will represent the university at the front line of student interaction — ensuring seamless conversion from enquiry to admission while upholding institutional standards and brand credibility.
Key Responsibilities
1. Student Counselling & Conversions
- Conduct telephonic, virtual, and face-to-face counselling sessions with prospective students and parents.
- Provide detailed guidance on academic programs, especially real estate and built-environment focused courses.
- Understand candidate profiles and recommend suitable programs.
- Drive end-to-end conversion from enquiry to enrolment.
2. CRM & Admission Funnel Management
- Manage and update CRM systems with complete and accurate lead data.
- Track enquiry lifecycle from lead generation to admission confirmation.
- Ensure timely follow-ups on inbound and outbound leads.
- Generate and monitor application forms and admission documentation.
3. Tele-Calling & Inbound Management
- Handle ongoing inbound calls professionally.
- Conduct structured outbound follow-up calls.
- Maintain daily call logs and conversion reports.
4. Admission Process Coordination
- Assist candidates in application form filling and documentation.
- Maintain admission sheets and enrolment data.
- Coordinate with academic and finance teams for smooth onboarding.
- Ensure compliance with institutional admission policies.
5. Outreach & Event Participation
- Represent the university at education fairs, career exhibitions, and outreach events.
- Support planning and execution of admission-related events and seminars.
- Assist in event management activities including coordination, student registration, and lead capture.
6. Reporting & Targets
- Achieve monthly and annual admission targets.
- Submit daily/weekly MIS reports on lead status and conversions.
- Track performance metrics and improve conversion ratios.
Key Skills & Competencies
- Strong counselling and persuasive communication skills.
- Proficiency in CRM platforms such as Salesforce, LeadSquared, Zoho, or similar tools.
- Excellent tele-calling and follow-up discipline.
- Target-driven mindset with a strong focus on performance and results.
- Data management skills with the ability to prepare and interpret reports.
- Professional presentation and interpersonal skills
- Ability to handle parents, working professionals, and corporate candidates.
Qualification & Experience
A Master’s degree with 2–6 years of experience in admissions, education counselling, or academic sales is required; experience in higher education or professional programs is preferred, and exposure to handling premium or executive-level programs will be an added advantage.
Preference will be given to candidates who bring direct experience or a strong understanding of the Real Estate, Construction, or Property Market to easily align candidate profiles with the industry.
Key Performance Indicators (KPIs)
- Lead-to-Application Conversion Rate
- Application-to-Admission Conversion Rate
- Monthly Enrolment Targets
- CRM Accuracy & Lead Closure Timelines
- Event Lead Conversion Ratio
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