The VP / Director, Enterprise Success & Growth is responsible for owning and optimizing the performance of key enterprise partnerships, with a focus on identifying technology gaps, operational inefficiencies, and product opportunities that drive increased revenue and retention. This is not a new business sales role — success is measured by the ability to diagnose issues, align internal resources, and implement solutions that produce measurable revenue lift and improve retention across strategic accounts, including Best Western, Wyndham, and Payments.
Essential Functions:
- Enterprise Ownership: Act as the primary business owner for Best Western and Wyndham relationships. Maintain executive-level alignment with partner stakeholders. Own overall account performance, including revenue, retention, and strategic initiatives.
- Revenue & Retention Optimization: Identify and quantify gaps impacting revenue performance or client retention. Drive initiatives that result in incremental revenue lift from existing business. Improve net revenue retention through increased adoption, reduced churn, and expanded usage.
- Problem Identification & Solution Execution: Diagnose issues across product, integration, workflow, and customer experience. Partner with Product, Engineering, Payments, and Customer Success to implement solutions. Prioritize initiatives based on revenue impact and scalability.
- Payments Revenue Growth: Drive adoption and optimization of payments across enterprise accounts. Identify friction points limiting payments penetration and resolve them. Increase transaction volume and monetization performance.
- Performance Management: Track and report on YoY revenue growth vs. baseline, net revenue retention, payments revenue performance, and revenue lift from implemented initiatives. Provide regular updates and strategic recommendations to the CRO.
