Hospitality Coordinator - Mammoth Practice Facility

Description

JOB SUMMARY:

The Hospitality Coordinator supports the day-to-day operations of the Utah Mammoth practice facility by assisting with event execution and front desk management. Reporting directly to the Hospitality Manager, this role ensures that guests, athletes, and staff experience a welcoming, organized, and professional environment. The ideal candidate is detail-oriented, service-driven, and thrives in a fast-paced, team-oriented setting.

DUTIES & RESPONSIBILITIES:

• Assist in the setup, coordination, and breakdown of facility-hosted events, including tournaments, private rentals, and community programs.
• Oversee full execution of public skates and birthday parties.
• Support front desk operations by greeting guests, managing check-ins, answering inquiries, and maintaining a clean and organized reception area.
• Collaborate with the Hospitality Manager to ensure all events meet facility standards and run smoothly.
• Maintain accurate records of guest interactions, event logistics, and daily operational checklists.
• Monitor inventory of hospitality supplies and assist with ordering and restocking as needed.
• Provide on-the-ground support during high-traffic periods, ensuring efficient guest flow and timely communication with internal teams.
• Uphold safety, cleanliness, and customer service protocols at all times.
• Other duties as assigned. 

REQUIREMENTS:

• Previous experience in hospitality, customer service, or event coordination preferred.
• Professional written and verbal communication skills. 
• Strong interpersonal skills and ability to maintain relationships with a varied group of individuals.
• Extremely organized and detail oriented.
• Ability to multitask and remain calm under pressure.
• Self-starter, with the ability to manage several projects at once, in a fast paced, ever-changing environment.
• Basic proficiency in scheduling systems, POS platforms, and office software.
• Ability to work long hours, evenings, weekends and holidays as required.
• Employees must have reliable transportation to and from work, as well as occasional ability to travel to meet potential clients and attend industry conferences.
• Must possess a valid Utah driver’s license.
• Must be able to pass a Motor Vehicle Report (MVR) screening in accordance with company policy and insurance requirements.

COMPETENCIES:

• Creates organization-wide energy and optimism for the future.
• Exhibits commitment to the vision of the organization.
• Establishes competitive and breakthrough strategies that show a clear connection between vision and action.
• Tackles new opportunities and rough challenges with a sense of urgency, high energy, and enthusiasm.
• Is solution focused and cultivates innovation with new ideas or concepts.

PHYSICAL REQUIREMENTS:

• Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk and hear, and the ability to lift and/or move up to 25 pounds.
• Position requires the ability to use hands and fingers on office and mobile technology.
• Position requires the ability to listen and speak on the phone, in meetings, and in one-on-one conversations.

The Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and SEG reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.