Application Specialist

The Application Specialist is responsible for ensuring the effective deployment, operation, and support of software products provided by Seequent. This role bridges the gap between end-users and technology, ensuring that applications are configured, optimized, and utilized to their full potential. The primary focus of the job is to provide technical expertise, troubleshoot complex issues, recommend best practice workflows, and collaborate with development and product teams to enhance application functionality. By understanding both business needs and software capabilities, an Application Specialist helps maximize efficiency, improve user experience, and ensure the ongoing success of our customers In this role, you will have the opportunity to: Provide User Support and Troubleshooting •Respond to escalated technical support requests in a timely and professional manner •Diagnose and resolve application-related issues by guiding users through solutions or escalating to technical teams when necessary •Document common issues and solutions in a knowledge base to improve future support Assist with System Testing and Quality Assurance •Participate in user acceptance testing (UAT) to validate new features and updates before release •Identify, document, and report software defects and inconsistencies to the development team •Provide feedback on system improvements based on user experiences and operational challenges •Verify bug fixes and enhancements to ensure they function as intended Collaborate with Cross-Functional Teams •Act as a liason between users, product managers, and developers to communicate feedback and feature requests •Contribute to the development of application improvements by providing insights into user needs •Participate in regular team meetings to discuss support trends, application improvements, and customer feedback •Assist in developing and reviewing product documentation to ensure accuracy and clarity Stay Updated on Application and Industry Trends •Keep up with software updates, new features, and industry best practices to provide informed support •Participate in training programs, webinars, and industry events to enhance expertise •Share relevant updates with users and internal team to ensure awareness of new functionalities Internal Customer Support for Cross-Product Workflows •Work closely with other Seequent product teams to support cross-product workflows and integrations •Assist internal teams, such as customer success, sales, and implementation teams – to troubleshoot issues that span multiple products •Participate in cross-product collaboration sessions to ensure seamless user experiences and data consistency •Provide insights and recommendations on how internal teams can leverage multiple products effectively

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.