SOC Analyst I - Corporate Security Monitor

The Security Operations Center (SOC) Analyst I evaluates and coordinates responses to incidents and emergency situations related to employees and/or company locations. Communicates security related matters to uniformed security personnel and provides continuous real-time actionable support through video analysis, direct communication with SSFCU personnel along with law enforcement, EMS or fire service when the need demands. Maintain a clear understanding of business machines and programs with aptitude for superior knowledge of security protocols and technologies; video management system (VMS), site security configurations, access coding, incident databases, enterprise intrusion/trouble systems, remote programming systems. Finally, possess the verbal and writing skills necessary to assess, document and articulate incidents for review by leadership.  Performs video review, retrieval, analytical and investigative functions. Performs link analysis to identify patterns of like behavior, criminal conduct, and suspicious behavior to facilitate information sharing and actionable measures. Monitors, analyzes, and identifies solutions to alarm activations at the 70-plus branch sites, the SFFCU main campus and other properties. Duties also include monitoring special events on SSFCU property, coordinating with security personnel, contracted law enforcement personnel and event management to implement professional security plans. Assists in the c oordination of the incident response to remediate security and other spontaneous events when needed.  Ability to assess, investigate, document, and report security concerns and emerging security trends.  Monitors enterprise access control systems including support for localized users, software configuration, verification of door function, door position switches, and card readers inventory control. Updates and maintain security activity logs and daily operational reports. Document entries for updates and when needed coordinates maintenance on alarms and more. Exhibits a calm sense of urgency during problem analysis. Follows up to ensure satisfactory resolution with internal stakeholders. Completes any other job-related duties needed to help drive to our vision, fulfill our purpose, and abide by our organization's values.

Security Service Federal Credit Union (SSFCU) is a credit union headquartered in San Antonio, Texas, federally chartered and federally insured by the National Credit Union Administration (NCUA) (excluding its insurance subsidiary). With more than $10.5 billion in assets, Security Service serves more than 800,000 members, and operates 66 locations in Texas, Colorado and Utah. The credit union is a member of the CU Service Centers shared branching network.