Customer Support Specialist

The Customer Support Specialist will be responsible and accountable for providing subject matter expert (SME) for key functions and activities required to deliver the SIA's product of individual licensing. They will also Provide SME input and guidance to support effective delivery of those products and opportunities for identifying and implementing continuous improvement, working with and across all operational areas. This will fall into three categories of work: Provide quality assurance and feedback to improve quality and performance of Customer Support Officers Provide training and support of new and existing members of staff. First point of contact to assist the duty manager in providing live support to the team.

The SIA is the organisation responsible for the regulation of private security. It is an independent, arm's length body (ALB) of the Home Office, reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001.