Quess Singapore
Website:
quesscorp.sg
Job details:
Role Overview
We are looking for an experienced Security Engineer to support a Singapore-based client on a long-term remote contract.
Location: Remote (Offshore)
Working Hours: Singapore working hours & public holidays
Contract: 1-year renewable
Key Responsibilities
- Provide remote corrective and preventive maintenance support on assigned security solutions via emails and remote call sessions.
- Perform fulfillment of service requests on assigned SaaS-based security solutions, such as onboarding, setup of custom reports and dashboards
- Develop and maintain support documents including instructions to perform patching, version upgrades and other operational tasks related to the assigned security solutions.
- Log support cases with the respective vendors, to resolve product issues. This may involve arranging remote call sessions with the vendor support
- Respond to enquiries on assigned security solutions, including remediation steps for security vulnerabilities, hardening and checks on applicable CVE by working with vendor support.
- Take ownership of the support cases assigned, and follow-up until case closure.
- Attend remote calls with Ensign team to update on case status
- Share solution knowledge with Ensign team.
- Adhere to response time and periodic update time of 1 business day and 2 business days respectively
Requirements
- Demonstrated skillsets in one of the following solutions (certifications and/or 2-year experiences in deployment, operations and/or maintenance of the solutions):
- Privileged Access Management (PAM) – CyberArk, BeyondTrust, Delinea
- Content Disarm Reconstruction (CDR) - Votiro
- Secure Service Edge (SSE) – Zscaler, Palo Alto Prism Access
- Data Loss Prevention (DLP) – Trellix, Forcepoint, Microsoft Defender / Purview
- Strong troubleshooting and analytical skills for resolving issues and delivering updates to stakeholders
- Basic project management, customer service and stakeholder management skills
Registration No. / Unique Entity Number: 199801439D
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