Web Security Analyst II

We are looking for a Web Security Analyst II to join our growing global team at Sectigo. The skilled Web Security Analyst II specializes in malware remediation and is responsible for identifying and mitigating security risks associated with web-based malware and cyber threats. This individual primarily works on tickets that range from proactive website reviews to complex database infections in order to resolve malware infections, documenting every step, before composing an email to the customer advising on the steps that have been taken to clean malware as well as the steps the customer should take to combat future attacks. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: * Conduct Website and/or Web Server reviews, looking to identify new malware trends and remediate active malware infections. * Perform website patches for XSS and/or SQLi vulnerabilities. * Review components of a website (Plugins, Themes, Extensions, Addons, etc.) to identify opportunities to harden against future attacks. * Detailed documentation of all work completed and observations during the review process. * Attention to detail and excellent written skills are a must! * Write detailed and technical emails to non-technical customers outlining steps taken and steps the customer will need to take. * Monitor various ticket queues with the ability to prioritize tickets based on circumstances. * Monitor internal communication channels for questions from external teams (Billing, Sales) and Tier 1 support teams. * Make outbound calls to customers when the circumstances make sense. * Occasionally take escalated calls or chats that require Tier 3 involvement. * Occasionally create internal support documentation to be used by internal teams. * Other duties as assigned and related to the nature of this role and company initiatives.

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. "When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind." How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you'd like to be part of our growth story in delivering a market leading user experience, we'd like to talk to you.