Network Supply Chain Specialist

POSITION SUMMARY

The Network Program Integration Specialist supports the ongoing partnership between Second Harvest Heartland (SHH) and Loaves & Fishes (L&F) by strengthening food rescue operations, improving data accuracy, and integrating reporting, sourcing, and communication processes across the organization. This role ensures accurate tracking of pounds, supports operational decision-making, documents processes, and identifies gaps in the full food‑stream lifecycle from sourcing to routing, collection, distribution, and reporting.

DUTIES AND RESPONSIBILITIES 

Retail Rescue Reporting & Data Integrity

• Ensures timely and accurate collection, verification, and analysis of MealConnect and internal reporting data to support L&F donation tracking, and operational planning, including submitting monthly and quarterly reports.
• Proactively identifies donation anomalies, trends, and data integrity issues; partners with cross functional teams to investigate root causes and implement corrective solutions.
• Supports the creation and maintenance of donor, and site profiles to optimize pickups, align capacity with availability, and improve efficiency of decisions.

Communication & Stakeholder Coordination

• Serves as a primary point of contact between SHH teams, L&F staff, ensuring clear two-way communication on program requirements, operational changes, and reporting issues.
• Facilitates crossdepartment problem solving by gathering insights from donors, L&F staff, and partner organizations, escalating concerns when necessary, and ensuring follow through.
• Creates opportunities for collaborative learning through webinars, listening sessions, feedback surveys, and site visits. 
• Creates and maintains appropriate and forward-thinking L&F and donor partner communication.

Process Definition, Documentation & Continuous Improvement

• Documents end-to-end operational processes to support shared understanding across teams and to onboard new internal or partner staff.
• Conduct gap analyses to identify opportunities from sourcing and collection through distribution and reporting—and works with leadership to co‑design solutions.
• Develop scalable systems, templates, and performance dashboards that enhance consistency, transparency, and long-term program sustainability.
• Monitor key indicators (pounds, frequency, acceptance rate, operational issues) and identifies continuous improvement opportunities.
• Collaborate closely with L&F operations leads, SHH sourcing teams, logistics staff, and partner drivers to maintain alignment between retail rescue volume, capacity, and operational workflow, rightsizing relationships where necessary

Strategic Support & Organizational Insight

• Supports SHH and L&F’s food rescue strategy by providing insight into donor trends, operational capacity, program risk, and potential growth areas.
• Evaluates pilot initiatives, process changes, and data tools, producing recommendations for improvements and assisting with implementation.
• Delivers program goals in collaboration with Sourcing and Demand Planning Director and Partner Operations Director.

Compliance

• Manages the integrity of collecting, compiling, and verifying MealConnect data for L&F donations.
• Manages L&F and food service donor training and compliance with the fundamentals of safe food transport and temperature logging according to current Feeding America standards. 

BEHAVIORAL EXPECTATIONS

• Demonstrates behavior consistent with SHH’s mission, vision, and values daily.
• Understands safety policies and actively promote safe practices in the workplace.
• Ability to build strong, constructive relationships with a diverse range of individual and organizational partners, where common goals can be discovered, jointly shared and owned for maximum impact.
• Demonstrates the ability to support the work of others. A high level of understanding and respect for the urgency and needs of others. Ability to see how actions impact others. Willingness to put the needs of internal and external customers first.
• Supports innovation with an openness to new ideas, learning from others and flexibility to support change as needed.
• Demonstrates the ability to identify issues or areas of improvement and the willingness to address them.
• Maintains confidentiality of personal information of employees, clients, donors, volunteers and others.
• Demonstrates enthusiasm and positive attitude.

QUALIFICATIONS

• A combination of education and experience generally attained through a bachelor’s degree in a related field(s) (hunger relief, customer service, social services, community engagement, public health).
• 2+ years successful program management and coordinator experience.
• 2+ years of food bank/food shelf experience or equivalent/related experience.
• Experience in food rescue, nonprofit operations, logistics, or similar fields
• Strong analytical abilities with experience in data reporting and process analysis
• Excellent communication and coordination skills
• Experience developing and documenting operational processes
• Food safety certification or ability to be certified
• Strong customer service skills
• Good written and oral communication skills.
• Ability to work with a wide variety of individuals.
• Ability to set own priorities and work independently without constant supervision.
• Ability to establish processes that help SHH and L&F better serve our donors and partners.
• Advanced knowledge of PowerPoint, Word, Excel and Outlook.
• Ability to effectively use current technology as a communication, team building, and customer service tool.