Broker Experience Expert

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry. By catering to both consumers and enterprises, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing. SeatGeek's support for professional sellers is rapidly evolving. As we grow our core business through increased inventory offerings, we're looking for a Broker Experience (BX) Expert to be on the front line, responding to broker inquiries and building relationships with our partners. You'll work with sellers through a high volume of phone calls and emails to resolve their issues and stay in the know about SeatGeek's latest seller features. You will be responsible for ensuring that professional sellers' experiences on SeatGeek are industry-leading. In this role you'll be spending most of your time supporting professional ticket brokerages, whether that be communicating with them directly via phone or email or supporting the broader Customer Experience team through ongoing coaching and training.

SeatGeek is a New York-based online platform that allows users to book tickets for live sports, concerts, and theater events.