Rannkly
Website:
rannkly.com
Job details:
Key Responsibilities
- Google Business Profile Management
- Manage Google Business Profiles end-to-end for multiple clients and locations.
- Create, claim, verify, and optimize new Google Business Profiles.
- Handle GMB verification, including video verification and postcard, phone, or email verification wherever applicable.
- Resolve suspended, disabled, duplicate, and unverified listings.
- Manage business information, including name, address, phone number, category, hours, services, photos, and attributes.
- Handle multiple-location and bulk listing management.
- Monitor and resolve Google listing-related issues and escalations.
- Manage and optimize Google Reviews, including review monitoring and response management.
- Identify incorrect information, duplicate listings, and potential profile issues.
- Coordinate with clients to collect required documents, credentials, videos, and business information for verification.
- Work closely with the internal team to troubleshoot Google Business Profile/API-related issues.
- Monitor listing health and ensure profiles remain accurate and compliant with Google's guidelines.
- Maintain proper records of all listings, verification status, issues, actions taken, and resolutions.
- Stay updated with Google Business Profile policies, verification processes, and product changes.
- Client Coordination
- Communicate directly with clients regarding GMB requirements and verification.
- Guide clients step-by-step during video verification and other verification processes.
- Follow up with clients for missing information or required documents.
- Explain GMB issues and solutions in simple, non-technical language.
- Ensure issues are tracked and resolved within agreed timelines.
- Reporting and Operations
- Maintain a complete database of all managed listings.
- Track total listings, verified/unverified listings, suspended listings, pending verifications, duplicate listings, open issues, and resolved issues.
- Prepare regular reports on listing performance and operational status.
Key Performance Indicators (KPIs)
- Successful verification rate
- Listing issue resolution time
- Suspension/reinstatement success rate
- Listing accuracy
- Number of listings successfully managed
- Client satisfaction
- Timely completion of verification and listing-related tasks
About Company: Rannkly is an online reputation management tool that allows businesses to monitor, analyze & reply to their customer reviews posted on top review websites from one dashboard. It also helps them to generate new reviews and engage potential customers with the words of satisfied ones.
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