TIANXIN Logistics
Website:
tianxinlog.in
Job details:
Company Description TIANXIN Logistics is a fast-growing logistics and freight forwarding company with a strong presence across major metropolitan cities in India and established cross-border operations. With close to three decades of industry experience, the organization is recognized for its reliable delivery commitments, client-focused approach, and professional expertise. TIANXIN specializes in comprehensive supply chain solutions, including inbound and outbound logistics, warehousing, reverse logistics, air and sea freight, and export/import shipping. The company operates as an IT Enabled Logistics Service Provider (ITELSP), using technology and innovation to deliver efficient, cost-effective services with minimal turnaround time. TIANXIN aims to be the preferred logistics and freight forwarding partner for businesses seeking high standards and customized solutions worldwide.
Role Description This is a full-time, on-site role based in Noida for a Sea Export Documentation and Customer Service Executive. The role involves preparing, verifying, and managing sea export documentation, including shipping bills, bills of lading, invoices, packing lists, and compliance-related paperwork. The executive will coordinate with customers, shipping lines, customs brokers, and internal operations teams to ensure timely bookings, accurate documentation, and smooth shipment handling. Daily responsibilities include tracking shipments, updating customers on status, resolving documentation or service issues, and maintaining records in internal systems. The role also includes supporting process improvements, adhering to regulatory requirements, and contributing to high service standards for sea export operations.
Qualifications
- Strong knowledge of sea export procedures, shipping documentation, and basic customs and regulatory compliance.
- Customer service and communication skills, with the ability to handle client queries, coordinate with stakeholders, and manage expectations professionally.
- Attention to detail and organizational skills for accurate documentation, record-keeping, and meeting strict deadlines.
- Proficiency with MS Office and logistics-related software or ERP systems, and comfort working with digital tools and online portals.
- Problem-solving and coordination abilities to manage multiple shipments, resolve operational issues, and support smooth workflow.
- Prior experience in logistics, freight forwarding, or supply chain operations, particularly in sea exports, is preferred.
- Relevant educational background in logistics, supply chain, commerce, or a related field is beneficial.
- Ability to work on-site in Noida, collaborate with cross-functional teams, and adapt to a fast-paced environment.
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