Technical Support Engineer

· First line of support to answer customer inquiries and issues · Ensure our applications are running smoothly for multiple jurisdictions and sites · Ensure data transfer processes are running as expected · Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines. · Interact with internal and external teams on a regular basis · Proactively design and implement best practices for systems support and performance · Position will have tasks to perform outside of business hours on nights and weekends · Provide lottery software application operation and support for customers · Track and ensure the continuity of issue resolution and other tasks · Handle, register, follow up and resolve incoming service request and incidents · Monitor lottery system components and events · Constant communication and support to other involved resolver units and partners · Participate in calls in case of outage · Create reports

Relentless innovation. Legendary performance. And unwavering security. All built on a foundation of trusted partnerships. This is what it takes to be a global leader in lottery games, sports betting and technology. And to propel the industry ever forward. At Scientific Games, we elevate play every day. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we care about the details that drive profits for lottery beneficiary programs. We know what people like to play today. And with the power of data analytics, we can predict what they'll want to play tomorrow. We're always thinking about the player experience. Because it's not just a game. It's an instant of optimistic fun. But the best part? We're just getting started. iLottery and sports betting are the new frontier in play. And Scientific Games is the partner of choice for these growing markets. Because when it comes to digital, trust is everything. The lottery experience is always one of excitement. But we're endlessly innovating, always evolving and firmly committed to responsible gaming. So that the future of lottery funding shines bright. It's a future of stability and inspiration. The strength of security paired with the thrill of the new. It's the future of Scientific Games. The driver of today's favorite lottery games and most advanced technologies, and sustainability for tomorrow. And it all starts now.