CRM Manager

About Science and Technology Corporation (STC):
Founded in 1979, Science and Technology Corporation (STC) delivers an extensive range of award-winning advanced scientific, engineering, and technical support services to the U.S. Government and Industry customers. Our proven expertise and experience span scientific research, development, test and evaluation in areas such as earth and atmospheric sciences, engineering, data science and software engineering. Will you join our world-class team?

• Employment Category: Full-time/Exempt
• Location: Remote/Silver Springs, MD
• Security Clearance: None
• Citizenship: US or Green Card
• Salary: $120,000-$130,000

 

The CRM Manager is the day-to-day manager of the federal client’s Customer Relationship Management (CRM) system (Salesforce) and is primarily responsible for ensuring that the system delivers meaningful, real-time insights for planning and operational decision-making. This position will serve under a federal lead who is responsible for developing the overarching strategy for the CRM. The federal client office, NESDIS, provides environmental information to weather forecasters, emergency managers, state and county planners, and commercial sector users (in agriculture, transportation, etc.)

 

Key Responsibilities and Duties

 

• Collaborate with stakeholders to align the CRM’s capabilities with the agency’s mission.
• Analyze ​d​ata and trends and build reports and dashboards to provide actionable insights to a variety of stakeholders with different needs, such as product and service leaders, strategic planners, and senior executives.
• Work with program offices to identify strategies to improve service delivery and/or increase operational efficiency.
• Develop communications or marketing campaigns that help the agency reach key stakeholder segments with timely and appropriate messaging.
• Provide system administration support, especially related to user permissions and approvals.

• Develop and optimize workflows for system users that achieve organizational goals
• Act as a CRM subject matter expert, providing training​ and documentation to ​s​ystem users, including developing manaintaining and improving NESDIS knowledge base product user intelligence article and record for CRM system with AI agentic agent capability.
• No and low-code configuration of the CRM to serve users’ needs

 

Benefits:

• Paid Time Off Starting at 80 hrs/yr, 11 Federal holidays, and 56 hrs/yr Sick Leave
• 401K with up to 4% employer matching contribution
• Comprehensive Medical, Dental, Vision Insurance, Short Term/Long Term Disability
• Flexible spending account
• Health savings account
• Tuition reimbursement

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 5–10+ years in CRM management, with specific experience in federal or public sector environments preferred.
• 2+ years of hands-on experience with Salesforce CRM
• Strong analytical skills with the ability to turn data into actionable insights.
• Excellent communication and interpersonal skills.
• Proven ability to work cross-functionally and manage multiple projects
• Familiar with Agentic Agent, Ai application in CRM, develop and management of knowledge management system.

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

Provides scientific, engineering, and technical services to government agencies.