About the role
The Support Engineer will work closely with the Director of Support and support team members to deploy K8 solutions, service customers, fix software bugs and provide support internally to staff and our QA team.
Responsibilities and Duties
Fixing internal and customer bugs.
Consulting customers via Bugzilla on configuration and best practices related to Slinky, HPC, and Cloud.
Weekly stand-ups with the support team to discuss current issues and work being done.
The first year – 18 months:
Develop an intimate understanding of Slinky, and how it is used by customers.
Become familiar with Slinky's source code by working on customer issues and fixing bugs internally and externally.
After the first year – 18 months, you will be expected to:
Handle most issues with confidence and know where to start debugging issues.
About the company
SchedMD is the company behind Slurm, the leading open-source workload manager used in High Performance Computing (HPC) environments worldwide. Our mission is to empower organizations to optimize their computing resources and accelerate innovation through our industry-leading HPC solutions.
