General Manager

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>Free uniforms</li> <li>Paid time off</li> </ul> </div> <div class="trix-content"> <div><strong>Perks and Benefits:</strong></div><ul> <li>Direct career growth path to Regional or Area Management positions and additional options</li> <li>Competitive hourly base pay, plus tips; performance bonuses</li> <li>Merit-based pay increases</li> <li>Paid Vacation</li> <li>Complimentary service membership</li> </ul><div><strong>About the Position:</strong></div><div>The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.</div><div><strong><br>This position requires: </strong></div><ul> <li>Management experience</li> <li>Customer service experience (retail, restaurant)</li> <li>Strength to lift up to 70 pounds; stamina to stand for long periods of time</li> <li>Reliable transportation</li> <li>Willingness to work in a smoke-free environment  </li> </ul><div><strong>Who We Are Looking For:</strong></div><div>We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.  </div><div><strong><br>Tasks:</strong></div><ul> <li>Drive membership sales through health and wellness education</li> <li>Maintain a knowledgeable team that prioritizes dog wellness and safety</li> <li>Provide leadership, guidance, and mentorship for the Scenter employees</li> <li>Drive employee development through leadership, training, and performance reviews</li> <li>Uphold quality standards through hands-on participation, employee audits, and training</li> <li>Promptly and accurately communicate information from upper management to your team</li> <li>Identify when/ where help is needed and provide assistance to keep Scenter on schedule</li> <li>Create an environment conducive to teamwork, open communication, and Scenthound values</li> <li>Manage client expectations; Resolve customer concerns</li> <li>Ensure the safety of dogs and team members at all times</li> <li>Adhere to Scenthound sanitary and cleaning practices  </li> </ul><div><strong>Skills and Abilities:</strong></div><ul> <li>Effective communication with team members and dog parents</li> <li>Leadership, coaching, mentorship</li> <li>Recruiting, hiring, and creating a happy and effective team</li> <li>Problem-solving</li> <li>Attention to detail</li> <li>Time-management – ability to make an efficient schedule</li> <li>Computer/ technology proficiency</li> <li>Accountability; hold oneself and others to a high quality of services</li> </ul> </div>

Membership-based provider of routine dog wellness and grooming.