About the role
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<div><strong>Benefits:</strong></div>
<ul>
<li>Free uniforms</li>
<li>Paid time off</li>
</ul>
</div>
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<div><strong>Perks and Benefits:</strong></div><ul>
<li>Direct career growth path to Regional or Area Management positions and additional options</li>
<li>Competitive hourly base pay, plus tips; performance bonuses</li>
<li>Merit-based pay increases</li>
<li>Paid Vacation</li>
<li>Complimentary service membership</li>
</ul><div><strong>About the Position:</strong></div><div>The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.</div><div><strong><br>This position requires: </strong></div><ul>
<li>Management experience</li>
<li>Customer service experience (retail, restaurant)</li>
<li>Strength to lift up to 70 pounds; stamina to stand for long periods of time</li>
<li>Reliable transportation</li>
<li>Willingness to work in a smoke-free environment </li>
</ul><div><strong>Who We Are Looking For:</strong></div><div>We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc. </div><div><strong><br>Tasks:</strong></div><ul>
<li>Drive membership sales through health and wellness education</li>
<li>Maintain a knowledgeable team that prioritizes dog wellness and safety</li>
<li>Provide leadership, guidance, and mentorship for the Scenter employees</li>
<li>Drive employee development through leadership, training, and performance reviews</li>
<li>Uphold quality standards through hands-on participation, employee audits, and training</li>
<li>Promptly and accurately communicate information from upper management to your team</li>
<li>Identify when/ where help is needed and provide assistance to keep Scenter on schedule</li>
<li>Create an environment conducive to teamwork, open communication, and Scenthound values</li>
<li>Manage client expectations; Resolve customer concerns</li>
<li>Ensure the safety of dogs and team members at all times</li>
<li>Adhere to Scenthound sanitary and cleaning practices </li>
</ul><div><strong>Skills and Abilities:</strong></div><ul>
<li>Effective communication with team members and dog parents</li>
<li>Leadership, coaching, mentorship</li>
<li>Recruiting, hiring, and creating a happy and effective team</li>
<li>Problem-solving</li>
<li>Attention to detail</li>
<li>Time-management – ability to make an efficient schedule</li>
<li>Computer/ technology proficiency</li>
<li>Accountability; hold oneself and others to a high quality of services</li>
</ul>
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