LCL Export Operations Supervisor

Scan-IT

Salary: $70k - $75k
Experience: 1+ yrs
Location: Long Beach, California, United States
Job type: Full-time

Required skills

communication skills
customer service

About the role

As a subsidiary of Denmark based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the worlds’ leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)

Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our LAX branch located in Long Beach, CA for an experienced LCL Export Operations Supervisor.

The Operation Supervisor is responsible for providing effective coordination of the company’s Export LCL loads. To service all internal and external customers by using excellent, in-depth knowledge of the company's Export LCL product. To communicate effectively with team members within ones own organization as well as with customers and approved vendors. The Supervisor will be the first escalation point and will lead the department in the absence of the Operations Manager.

Key Responsibilities

First escalation point.
Monitor that the group alias emails are attended to correctly and in a timely fashion.
Assist and coach Team members in problem-solving.
Coordinate days off in the department, in agreement with the Operations Manager.
Ensuring that the team meets the needed cut-offs for the containers and linehauls.
Ensuring the team completes all required updates at the booking, file, and lot levels to keep the customers/agents informed.
Making operational decisions in the absence of the manager, these include loading/rolling decisions where financials, customer relations, cost/benefit, etc., all get taken into account.
Communicate with steamship lines, customers, and agents.
Confirm delivery of freight upon the customer's request.
Ensure that shipments processed comply with the laws and regulations governing the US Export Industry.
Other duties as assigned.

Skills, Knowledge and Expertise

Associate’s degree (A. A.) or equivalent from a two-year college or technical school; or one to five years related experience and/or training; or equivalent combination of education and experience.
Assist Department. Manager/Branch Manager in staff recruiting.
Excellent organization, coaching, and delegation skills.
Lead and direct the work in the dept.
Implement procedures to improve productivity, quality, and efficiency.
Maintain relationships with carriers and customers.
Able to identify new/opportunity lanes on a weekly and long-term basis.
Knowledgeable in all aspects of export operations and knowledge of customer service and/or documentation.
Strong data entry skills required.
Excellent verbal and written communication skills, excellent organization skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment.
Knowledge of geography is crucial.
Relies on pre-established guidelines.
Reports to the Export Manager/Operations Manager.
Knowledge of IMDG and 49 CFR.

Benefits

We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.

We offer medical, dental, life and vision insurance, STD and LTD insurance. We also offer a flexible benefits account, an optional wellness program and a matching 401(k) plan.

Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.

About Scan-IT

Develops enterprise software solutions for the global logistics industry.

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